ms_id_sparx_error_unknown [More Info Needed]

KillerKiritoKillerKirito Member Posts: 5
edited July 2017 in Bugs and Known Issues
Hi Guys,

Can someone please help me. I re downloaded the game after months of not playing. But now when I launch the game, just after the marvel logo a text box pops up and says "ms_id_sparx_error_unknown"

This happens when I download from the playstore and when I download and install the game using an apk.

I'm using a Samsung Galaxy S7 Edge SM-G935F

Your help is greatly appreciated.
Post edited by Kabam Wolf on

Comments

  • mydnightmydnight Member Posts: 671 ★★★
    Maybe delete the cache in ur play store and reinstall the game. Also delete the saved info in ur game account and see if that does it. Looks like some old data hanging u up.
  • KillerKiritoKillerKirito Member Posts: 5
    Hi Mydnight

    Thank you for the suggestion but unfortunately it did not work for me.
  • KillerKiritoKillerKirito Member Posts: 5
    Hi Guys, im still searching for a solution. Any help?
  • Kabam WolfKabam Wolf Member Posts: 1,277 ★★★
    Hey there @KillerKirito. Would you be able to provide a screenshot of the error message you're getting? Thanks so much for your patience.
  • GaseousClayGaseousClay Member Posts: 137 ★
    It simply means there is a missing Id and an unknown error as to why Hal Sparks no longer has a career in tv or acting or comedy etc.
  • KillerKiritoKillerKirito Member Posts: 5
    Hi @Kabam Wolf

    kb1ra2su5cep.png

    Please see attached email.
    After contacting kabam and sending emails back and forth repeating myself over and over. The problem still hasn't been sorted out. I have no idea why this error keeps popping up.
    Your help is appreciated.
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