Is this Normal? I feel cheated!

Setrákus_RaSetrákus_Ra Member Posts: 20 ★
in Bugs and Known Issues
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Comments

  • Setrákus_RaSetrákus_Ra Member Posts: 20 ★
    I completed hard on the trials event today and received 0 rewards. I understand I played a lower lever being hard but come on. I waste resources to enter event and I literally get nothing.
  • winterthurwinterthur Member Posts: 8,143 ★★★★★
    Reach out to Support for help.
  • MrBanksMrBanks Member Posts: 1,002 ★★★
    Send in a support ticket
  • Setrákus_RaSetrákus_Ra Member Posts: 20 ★
    How do I do that?
  • Setrákus_RaSetrákus_Ra Member Posts: 20 ★
    Thanks guys. I sent in the ticket. I'll let you know what happends.
  • rithwick98rithwick98 Member Posts: 12
    if u are android user then this is normal sometimes i also didn't get rewards
  • SabrefencerSabrefencer Member Posts: 1,433 ★★★
    rithwick98 wrote: »
    if u are android user then this is normal sometimes i also didn't get rewards

    It's "normal" for Android users to not get rewards? Really? I've been playing this game on Android since it came out and I've never missed out on rewards for completing a quest. If you didn't get them, and it happens regularly, then I hope you've been in contact with support every time. Sometimes, though, it's a visual glitch and the rewards have actually been awarded if you compare your stash before and after running the quest.
  • cx23433cx23433 Member Posts: 465 ★★
    ^
  • Setrákus_RaSetrákus_Ra Member Posts: 20 ★
    So Kabam got back with me and said I received 3* shards and phc shards even though it didnt show up on the screen. Who really keeps track of the shards for those Crystal's? So I'll have to take their word on it I guess. Also I've been playing on android for over 3 years now and this has never happend to me. Who knows.
  • GamerGamer Member Posts: 11,151 ★★★★★
    It is visually
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hi,

    I'm glad that support was able to confirm the rewards received and that this was just a visual issue. Sorry for the confusion there and thanks to everyone who helped to suggest reaching out to support.
This discussion has been closed.