I paid real money for this gifting badge. I want my real money back. Not 300 stupid in game units. That was the only reason i bought that dumb package. I want my $30 back since you are changing what was supposed to be a permenant addition
Are you prepared to also give them back the 850 units + the 300 they just gave you?
I know it’s been said 1000 times, but I will say it 1001st time again. I paid $46 in my country. For A lot of people it’s a lot of money. To me it’s 10% of my weekly pay. And I get 300 units?? Is this a joke?? And the fact that you KNEW that the purchase history doesn’t go back further than 6?months. (Of course you know this, how can u run a multi million dollar company without knowing that?!) I bought this GB with the tony starks briefcase offer on July 4th 2017. I guess I won’t be able to prove that since you already know I can’t. Well how else would I have gotten it?? You know every offer that sold this GB cost at minimum $46 AUD I’m not accepting your 300 units, either put the equivalent amount in units or send me an iTunes card or something that’s worth $46. It’s unacceptabke, and I’m very disappointed. I love this game and how you made it so far, it has becone my hobby. But now It seems like you have made millions from it and u don’t care about us, the consumer.
Also, didn’t you anticipate that this could have happened when U released the GB? What happened to fraud prevention prior to releasing a product. Like I said very disappointing.
You can’t honesty sit there and make this Kabams fault.....it’s the people using this feature for nefarious means that caused this. Yes the value we got sucks and it’s not a good position to be in, but this isn’t a bait and switch. It’s not like they sold us this with intent to take it back, that is the definition of bait and switch.
It's not their fault (bait and switch wise) but I can't defend them robbing us of 30 dollars. Nobody wants those funky 300 units. This some straight bull.
Wth??? And for those who spended masses of money and units the correct way gets also punished with only 300 units?? I dont get it i spended way more money in this then 300 damn units =/ its a total rip off
They created a second account and bought the gifting badge so they could keep sending potions, energy reffils etc.. to the main account. What is strange to me is why has this never been adressed by the game team..people have done this since the introduction of the gifting badge, but now that act 6 just dropped, people are using this for potions and reffils, spending less money, and out off knowhere kabam realises that they are losing amount of cash, making them mad. Kabam should really reconsider how they are treating their costumers.. And not even the 30$ the costumers spent was refunded.
This is not correct. This is not the behaviour that we were concerned with. The Fraud we're talking about involved stolen information, and was harmful to people.
If Gifting returns will all those who already had it have it again?
If yes, 300 units is a nice compensation in the short term and we can look forward to gifting in the future.
If No, A full refund should be provided to those who purchased the gifting badge since what they purchased is no longer being provided. Or something of equal value at the very least.
I'm sure in the subtext somewhere Kabam has the right to just take everything back and we can't do anything about it. I doubt anyone has actually read the Terms before posting on this thread, I know I haven't. I'll just have to hope instead of being dirtbags Kabam will actually try to do right by the customer.
Bad news all, if you read the ToS they got this covered, last update was also prior to today so it's not like they changed it to match.
Seeing a lot of people asking for real money back. You paid $30 (or more) but you did not receive just the badge. You also received 850 units and now 300 in compensation for the badge. Are you prepared to give back the 850 units + 300 that were just given to you for the $30? Because that is the only way I see that breaking down fair. What they've essentially done is said the badge is worth 300 units.
I'm honestly surprised that anyone is shocked at this. The game is rotten from the top down. Every season we see alliances who have been proven as cheats taking the top spots in AW and getting those sweet rewards. Bots in arena, mercs running quests, pilots, cc fraud.... yet kabam will only ever take the course of action that protects their bottom line. Why the sudden removal of gifting badges? Either they got hit with a huge reclaim from banks/credit card companies recently or they have seen how little the whales spent on 100% act 6.1 because they were getting gifted a ton of resources. But hey, as long as people keep spending, and they will, this will never change.
They created a second account and bought the gifting badge so they could keep sending potions, energy reffils etc.. to the main account. What is strange to me is why has this never been adressed by the game team..people have done this since the introduction of the gifting badge, but now that act 6 just dropped, people are using this for potions and reffils, spending less money, and out off knowhere kabam realises that they are losing amount of cash, making them mad. Kabam should really reconsider how they are treating their costumers.. And not even the 30$ the costumers spent was refunded.
This is not correct. This is not the behaviour that we were concerned with. The Fraud we're talking about involved stolen information, and was harmful to people.
@Kabam Miike , i was typing this before you addressed the situation, im hoping to be forgived.
I would like to see Kabam comment on the factors for determining that 300 units was the ideal amount? People who have used the gifting badge after purchase prob spent more units sending items to teammates that they wouldnt have normally spent without the badge. Obviously quantifying an exact unit amount would be a large undertaking but I would have expected the number to be closer to the minimum units provided for purchasing (850 in the $29.99 package).
It's pretty hard to decide what the value of any given thing is to everybody. Technically, the Gifting Badge had no value, as it was a free add on to a Unit Pack that contained 850 Units, but that doesn't mean that it had no value to everybody, as some may have purchased the package just for that and not the units.
This. People didn't even purchase the Badge. It came, accompanied with 850 Units, sold for the regular value of said package. It was quite literally free. We just got 300 Units for a free gift. It was necessary. If anyone is to be blamed, it's the ones who ruined it for everyone.
I would have NEVER bought those units without the gifting badge. In fact, I never bought units until I bought the badge. And I do so to help out my friends in the community.
Long before this act of greed, I quit spending. I became solely f2p when I knew they'd never make decisions and offers that weren't for whales. The only way to have your voices be heard is to stop spending. They'll listen then. If you can send a ticket in and get a refund, good. I would absolutely try myself. I would love nothing more than a spending boycott against Kabam right after they churn out those discounts
I'm honestly surprised that anyone is shocked at this. The game is rotten from the top down. Every season we see alliances who have been proven as cheats taking the top spots in AW and getting those sweet rewards. Bots in arena, mercs running quests, pilots, cc fraud.... yet kabam will only ever take the course of action that protects their bottom line. Why the sudden removal of gifting badges? Either they got hit with a huge reclaim from banks/credit card companies recently or they have seen how little the whales spent on 100% act 6.1 because they were getting gifted a ton of resources. But hey, as long as people keep spending, and they will, this will never change.
Im no whale im not even a highly skilled player but 6.1 was by no means difficult i spent more units by a good margin just completing variant than I have in halfway exploring all of 6.1
I would like to see Kabam comment on the factors for determining that 300 units was the ideal amount? People who have used the gifting badge after purchase prob spent more units sending items to teammates that they wouldnt have normally spent without the badge. Obviously quantifying an exact unit amount would be a large undertaking but I would have expected the number to be closer to the minimum units provided for purchasing (850 in the $29.99 package).
It's pretty hard to decide what the value of any given thing is to everybody. Technically, the Gifting Badge had no value, as it was a free add on to a Unit Pack that contained 850 Units, but that doesn't mean that it had no value to everybody, as some may have purchased the package just for that and not the units.
This. People didn't even purchase the Badge. It came, accompanied with 850 Units, sold for the regular value of said package. It was quite literally free. We just got 300 Units for a free gift. It was necessary. If anyone is to be blamed, it's the ones who ruined it for everyone.
A value was placed on the gifting badge. The units were the free gift with that offer. If it was just a free gift it would have been available with all unit offers. By placing it in only this one offer they gave it a dollar value. If they wanted to claim it was a free item it would have been free with the purchase of any offer. It was also never listed as a free bonus but advertised in the unit store as available when you purchase the 30 dollar package for the first time after reaching a certain level.
Realmente KABAM, não sei MAIS o que esperar das atitudes da empresa... 300 unidades, nem de longe, compensa o nosso prejuízo... O certo, seria vocês punirem, QUEM age errado, e NÃO TODOS os jogadores... Cada vez, fico MAIS decepcionado, com o jogo... Já fui lesado, das MAIS variadas maneiras, neste jogo... E, SEMPRE é falha da empresa... Desde de que houve, a enxurrada de fragmentos de 5 estrelas, ONDE não houve equiparação da empresa, com TODOS os jogadores, percebo o favorecimento de alguns... Então, fico estarrecido, por cada vez, que há alguma mudança, por parte da empresa... Ela é SEMPRE contra os jogadores fiéis ao jogo... Decepcionado demais !!! E, 300 unidades não pagam a INSÍGNIA !!!
You can’t honesty sit there and make this Kabams fault.....it’s the people using this feature for nefarious means that caused this. Yes the value we got sucks and it’s not a good position to be in, but this isn’t a bait and switch. It’s not like they sold us this with intent to take it back, that is the definition of bait and switch.
It's not their fault (bait and switch wise) but I can't defend them robbing us of 30 dollars. Nobody wants those funky 300 units. This some straight bull.
I’m not saying it’s reasonable how they compensated us. But that person claiming “Classic Kabam” is just trying to start a fire. I believe we should get full value back, but this is not Kabams fault. Just how they are dealing with it.
Tell me, did you use the 850 Units you got? Seems to me no one robbed anyone of $30.
You're acting like they can't take the 850 units back and give us our money back. Stop trying to defend this. We have been robbed of 30 dollars. The community wants their money back.
@Kabam Miike Can somebody please explain to us, how removing a feature that was offed and sold as a "Permanent gifting badge" isn't a blatant act of fraud in it's self? Or at least why Kabam believes "two wrongs, make it right"?
Also can you please define for us what these "acts of fraud" actually consisted of?
And could you please highlight for us where the "Appropriate" and "Inappropriate" use of the gifting badge was ever defined and disclosed to all the users?
Something that might help ease the sting of this news, would be to share the numbers on exactly what percentage of the Gifting badge Users, were using it to commit fraud?
Comments
I guess I won’t be able to prove that since you already know I can’t.
Well how else would I have gotten it?? You know every offer that sold this GB cost at minimum $46 AUD
I’m not accepting your 300 units, either put the equivalent amount in units or send me an iTunes card or something that’s worth $46.
It’s unacceptabke, and I’m very disappointed. I love this game and how you made it so far, it has becone my hobby. But now It seems like you have made millions from it and u don’t care about us, the consumer.
Also, didn’t you anticipate that this could have happened when U released the GB? What happened to fraud prevention prior to releasing a product. Like I said very disappointing.
Bad news all, if you read the ToS they got this covered, last update was also prior to today so it's not like they changed it to match.
Let's enjoy our 300 Units I guess...
The only way to get the badge permanently was to spend 30 dollars? How is that not buying the badge?
300 unidades, nem de longe, compensa o nosso prejuízo...
O certo, seria vocês punirem, QUEM age errado, e NÃO TODOS os jogadores...
Cada vez, fico MAIS decepcionado, com o jogo...
Já fui lesado, das MAIS variadas maneiras, neste jogo... E, SEMPRE é falha da empresa...
Desde de que houve, a enxurrada de fragmentos de 5 estrelas, ONDE não houve equiparação da empresa, com TODOS os jogadores, percebo o favorecimento de alguns...
Então, fico estarrecido, por cada vez, que há alguma mudança, por parte da empresa...
Ela é SEMPRE contra os jogadores fiéis ao jogo...
Decepcionado demais !!!
E, 300 unidades não pagam a INSÍGNIA !!!
Also can you please define for us what these "acts of fraud" actually consisted of?
And could you please highlight for us where the "Appropriate" and "Inappropriate" use of the gifting badge was ever defined and disclosed to all the users?
Something that might help ease the sting of this news, would be to share the numbers on exactly what percentage of the Gifting badge Users, were using it to commit fraud?