Define Fair

WorldWarWilliamWorldWarWilliam Member Posts: 27 ★
in General Discussion
Dear Kabam I hope this finds you well.

You recently made this comment in addressing a user exploit “Please keep in mind that knowingly using bugs or unintended methods to gain rewards and advantages in game is considered exploiting and is prohibited by the Terms of Service. ”

Though I respect and understand your position on the matter I do find it curious that when a bug/ exploit benefits the user you have an immediate and punitive response BUT when a bug has a negative impact on the user you are slow to react, you come across as dismissive and rarely do you compensate users.

This is something you need to work on. The optics aren't good.

Cheers

You friend.

Comments

  • UnknownUnknown
    This content has been removed.
  • CaramesCarames Member Posts: 284 ★★
    GroundedWisdom said:

    That's just simply not true. They don't pick and choose what needs fixing.
    For one thing, exploits have always been a high priority in Gaming. Anytime someone abuses the system to gain an unfair advantage, that is a priority.
    Bugs are also a priority, but not as easily-controlled as exploits. Many of them are complex, and vary from device to device. Some of them require months of reworking mechanics. Exploiting Resources can be dealt with much easier than mechanics that have a number of contributing factors.
    The misconception is brought up everytime something is resolved quickly, but it's not accurate. There is no conspiracy that is picking and choosing what to work on with a bias. If all issues were resolved equally as easily, they would be fixed.

    Really? Because I'm pretty sure that android users have been facing the same problems for months now, with no resolutions in sight as of yet. Barely an acknowledgement. Remember how this month's update was supposed to fix a bunch of problems, with a second update shortly after to fix more? Nothing changed. Still barely an acknowledgement.

    When these bugs started cropping up, months ago, the community brought them up right away. Instead of being addressed, they just got worse, month after month, until we are where we are today.

  • GroundedWisdomGroundedWisdom Member Posts: 36,639 ★★★★★
    ON12355 said:

    GroundedWisdom said:

    That's just simply not true. They don't pick and choose what needs fixing.
    For one thing, exploits have always been a high priority in Gaming. Anytime someone abuses the system to gain an unfair advantage, that is a priority.
    Bugs are also a priority, but not as easily-controlled as exploits. Many of them are complex, and vary from device to device. Some of them require months of reworking mechanics. Exploiting Resources can be dealt with much easier than mechanics that have a number of contributing factors.
    The misconception is brought up everytime something is resolved quickly, but it's not accurate. There is no conspiracy that is picking and choosing what to work on with a bias. If all issues were resolved equally as easily, they would be fixed.

    Please name 1 bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time :smile: When you won't find any, please remain silent. Thank you.
    Drax.
  • GroundedWisdomGroundedWisdom Member Posts: 36,639 ★★★★★
    Carames said:

    GroundedWisdom said:

    That's just simply not true. They don't pick and choose what needs fixing.
    For one thing, exploits have always been a high priority in Gaming. Anytime someone abuses the system to gain an unfair advantage, that is a priority.
    Bugs are also a priority, but not as easily-controlled as exploits. Many of them are complex, and vary from device to device. Some of them require months of reworking mechanics. Exploiting Resources can be dealt with much easier than mechanics that have a number of contributing factors.
    The misconception is brought up everytime something is resolved quickly, but it's not accurate. There is no conspiracy that is picking and choosing what to work on with a bias. If all issues were resolved equally as easily, they would be fixed.

    Really? Because I'm pretty sure that android users have been facing the same problems for months now, with no resolutions in sight as of yet. Barely an acknowledgement. Remember how this month's update was supposed to fix a bunch of problems, with a second update shortly after to fix more? Nothing changed. Still barely an acknowledgement.

    When these bugs started cropping up, months ago, the community brought them up right away. Instead of being addressed, they just got worse, month after month, until we are where we are today.

    Again, those aren't easy to fix. It's not the same as Apple. With Apple, you have a very specific OS, one device brand, and it's pretty universal, save for the iOS Version. With Andorid, you have hundreds of devices, makes, and models. Optimization is not simple for a range that large.
  • ON12355ON12355 Member Posts: 144 ★★
    GroundedWisdom said:

    ON12355 said:

    GroundedWisdom said:

    That's just simply not true. They don't pick and choose what needs fixing.
    For one thing, exploits have always been a high priority in Gaming. Anytime someone abuses the system to gain an unfair advantage, that is a priority.
    Bugs are also a priority, but not as easily-controlled as exploits. Many of them are complex, and vary from device to device. Some of them require months of reworking mechanics. Exploiting Resources can be dealt with much easier than mechanics that have a number of contributing factors.
    The misconception is brought up everytime something is resolved quickly, but it's not accurate. There is no conspiracy that is picking and choosing what to work on with a bias. If all issues were resolved equally as easily, they would be fixed.

    Please name 1 bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time :smile: When you won't find any, please remain silent. Thank you.
    Drax.
    Congratulations, you've reached fair level of desperation when forced to use this particular, expected example :smiley: Drax wasn't game breaking, not even close :smile: This example is laughable even more every day just as is constant ban of champs like SW for 5* as "they would break the game" when there is 1 game-breaking champ released every month now :smile: (exaggeration of course, but not entirely untrue). So thank you, you've confirmed you have nothing else to put here, proving my point.
  • ItsDamienItsDamien Member Posts: 5,626 ★★★★★
    ON12355 said:

    GroundedWisdom said:

    ON12355 said:

    GroundedWisdom said:

    That's just simply not true. They don't pick and choose what needs fixing.
    For one thing, exploits have always been a high priority in Gaming. Anytime someone abuses the system to gain an unfair advantage, that is a priority.
    Bugs are also a priority, but not as easily-controlled as exploits. Many of them are complex, and vary from device to device. Some of them require months of reworking mechanics. Exploiting Resources can be dealt with much easier than mechanics that have a number of contributing factors.
    The misconception is brought up everytime something is resolved quickly, but it's not accurate. There is no conspiracy that is picking and choosing what to work on with a bias. If all issues were resolved equally as easily, they would be fixed.

    Please name 1 bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time :smile: When you won't find any, please remain silent. Thank you.
    Drax.
    Congratulations, you've reached fair level of desperation when forced to use this particular, expected example :smiley: Drax wasn't game breaking, not even close :smile: This example is laughable even more every day just as is constant ban of champs like SW for 5* as "they would break the game" when there is 1 game-breaking champ released every month now :smile: (exaggeration of course, but not entirely untrue). So thank you, you've confirmed you have nothing else to put here, proving my point.
    You didn't say game breaking, you said bug that benefitted players that took more than 1 month to fix. So you've confirmed that you know nothing Jon Snow.
  • NOOOOOOOOPEEEEENOOOOOOOOPEEEEE Member Posts: 2,803 ★★★★★
    So be fair this bug has been going on all that month and only now they are doing something about this.
  • GroundedWisdomGroundedWisdom Member Posts: 36,639 ★★★★★
    ON12355 said:

    GroundedWisdom said:

    ON12355 said:

    GroundedWisdom said:

    That's just simply not true. They don't pick and choose what needs fixing.
    For one thing, exploits have always been a high priority in Gaming. Anytime someone abuses the system to gain an unfair advantage, that is a priority.
    Bugs are also a priority, but not as easily-controlled as exploits. Many of them are complex, and vary from device to device. Some of them require months of reworking mechanics. Exploiting Resources can be dealt with much easier than mechanics that have a number of contributing factors.
    The misconception is brought up everytime something is resolved quickly, but it's not accurate. There is no conspiracy that is picking and choosing what to work on with a bias. If all issues were resolved equally as easily, they would be fixed.

    Please name 1 bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time :smile: When you won't find any, please remain silent. Thank you.
    Drax.
    Congratulations, you've reached fair level of desperation when forced to use this particular, expected example :smiley: Drax wasn't game breaking, not even close :smile: This example is laughable even more every day just as is constant ban of champs like SW for 5* as "they would break the game" when there is 1 game-breaking champ released every month now :smile: (exaggeration of course, but not entirely untrue). So thank you, you've confirmed you have nothing else to put here, proving my point.
    Nice Strawman.
  • NOOOOOOOOPEEEEENOOOOOOOOPEEEEE Member Posts: 2,803 ★★★★★
    Carames said:

    GroundedWisdom said:

    That's just simply not true. They don't pick and choose what needs fixing.
    For one thing, exploits have always been a high priority in Gaming. Anytime someone abuses the system to gain an unfair advantage, that is a priority.
    Bugs are also a priority, but not as easily-controlled as exploits. Many of them are complex, and vary from device to device. Some of them require months of reworking mechanics. Exploiting Resources can be dealt with much easier than mechanics that have a number of contributing factors.
    The misconception is brought up everytime something is resolved quickly, but it's not accurate. There is no conspiracy that is picking and choosing what to work on with a bias. If all issues were resolved equally as easily, they would be fixed.

    Really? Because I'm pretty sure that android users have been facing the same problems for months now, with no resolutions in sight as of yet. Barely an acknowledgement. Remember how this month's update was supposed to fix a bunch of problems, with a second update shortly after to fix more? Nothing changed. Still barely an acknowledgement.

    When these bugs started cropping up, months ago, the community brought them up right away. Instead of being addressed, they just got worse, month after month, until we are where we are today.

    Along with Drax there's that AA issue that lasted a long while and Quakes aftershocks stunning on specials despite her abilities clearly saying she can't
  • UnknownUnknown
    This content has been removed.
  • CaramesCarames Member Posts: 284 ★★
    I would believe that, but I was using an android 4.2 tablet before they discontinued support. Gameplay was not perfect, but playable for endgame content. Yet, it took upwards of 2 minutes to open a web page. The thing was an absolute dinosaur. No name tablet.

    Had to move to a Samsung tablet. Android 7 (Not purchased in order to keep playing the game, but because it was time for an upgrade). Everything is lightning fast. Everything except one app. Guess which one? Enabled developer options. Made it so that no backgound processes run while trying to use this one app. No dice.

    I don't buy the whole hardware specs argument. That's just a poor excuse to cover up lack of proper support. Android might be a more complex situation than apple, but there should be improvements at this point. You would think that, in terms of customer satisfaction and retention, that this would have become a high priority and would deserve some significant attention. Especially concerning device market share and whose sales are declining.
  • GroundedWisdomGroundedWisdom Member Posts: 36,639 ★★★★★
    NOOOOOOOOPEEEEE said:

    So be fair this bug has been going on all that month and only now they are doing something about this.

    It was brought to their attention later on in the Event, and they had to wait until it was over to assess how badly it was exploited.
  • ON12355ON12355 Member Posts: 144 ★★
    GroundedWisdom said:

    ON12355 said:

    GroundedWisdom said:

    ON12355 said:

    GroundedWisdom said:

    That's just simply not true. They don't pick and choose what needs fixing.
    For one thing, exploits have always been a high priority in Gaming. Anytime someone abuses the system to gain an unfair advantage, that is a priority.
    Bugs are also a priority, but not as easily-controlled as exploits. Many of them are complex, and vary from device to device. Some of them require months of reworking mechanics. Exploiting Resources can be dealt with much easier than mechanics that have a number of contributing factors.
    The misconception is brought up everytime something is resolved quickly, but it's not accurate. There is no conspiracy that is picking and choosing what to work on with a bias. If all issues were resolved equally as easily, they would be fixed.

    Please name 1 bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time :smile: When you won't find any, please remain silent. Thank you.
    Drax.
    Congratulations, you've reached fair level of desperation when forced to use this particular, expected example :smiley: Drax wasn't game breaking, not even close :smile: This example is laughable even more every day just as is constant ban of champs like SW for 5* as "they would break the game" when there is 1 game-breaking champ released every month now :smile: (exaggeration of course, but not entirely untrue). So thank you, you've confirmed you have nothing else to put here, proving my point.
    Nice Strawman.
    Yeah, I'm aware :smile: Doesn't change the fact, does it. You are comparing apples and oranges, you know it, but then again, you understand the meaning of this post so using Drax may be technically correct, but very cheap and unrelated as I'm sure you are also aware.

    To be 100% fair and exact - please, tell me 1 game-breaking bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time. And try to be fair, not smart this time.
  • UnknownUnknown
    This content has been removed.
  • GroundedWisdomGroundedWisdom Member Posts: 36,639 ★★★★★
    ON12355 said:

    GroundedWisdom said:

    ON12355 said:

    GroundedWisdom said:

    ON12355 said:

    GroundedWisdom said:

    That's just simply not true. They don't pick and choose what needs fixing.
    For one thing, exploits have always been a high priority in Gaming. Anytime someone abuses the system to gain an unfair advantage, that is a priority.
    Bugs are also a priority, but not as easily-controlled as exploits. Many of them are complex, and vary from device to device. Some of them require months of reworking mechanics. Exploiting Resources can be dealt with much easier than mechanics that have a number of contributing factors.
    The misconception is brought up everytime something is resolved quickly, but it's not accurate. There is no conspiracy that is picking and choosing what to work on with a bias. If all issues were resolved equally as easily, they would be fixed.

    Please name 1 bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time :smile: When you won't find any, please remain silent. Thank you.
    Drax.
    Congratulations, you've reached fair level of desperation when forced to use this particular, expected example :smiley: Drax wasn't game breaking, not even close :smile: This example is laughable even more every day just as is constant ban of champs like SW for 5* as "they would break the game" when there is 1 game-breaking champ released every month now :smile: (exaggeration of course, but not entirely untrue). So thank you, you've confirmed you have nothing else to put here, proving my point.
    Nice Strawman.
    Yeah, I'm aware :smile: Doesn't change the fact, does it. You are comparing apples and oranges, you know it, but then again, you understand the meaning of this post so using Drax may be technically correct, but very cheap and unrelated as I'm sure you are also aware.

    To be 100% fair and exact - please, tell me 1 game-breaking bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time. And try to be fair, not smart this time.
    You didn't say game-breaking, a statement that answers itself. You said name one bug that benefitted Players that was left. Now you're switching your story.
    If something is game-breaking, that has to be dealt with. Game-breaking isn't just something that makes the mechanics not operate properly. Game-breaking is something that upsets the balance of the entire system. In some cases, as in the Gold bug, it can literally break the system. However, you're still arguing with a Strawman.
    People were farming multiple 5*s a day, plus all the other Resources. It had to be dealt with.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    WorldWarWilliam said:

    Dear Kabam I hope this finds you well.

    You recently made this comment in addressing a user exploit “Please keep in mind that knowingly using bugs or unintended methods to gain rewards and advantages in game is considered exploiting and is prohibited by the Terms of Service. ”

    Though I respect and understand your position on the matter I do find it curious that when a bug/ exploit benefits the user you have an immediate and punitive response BUT when a bug has a negative impact on the user you are slow to react, you come across as dismissive and rarely do you compensate users.

    This is something you need to work on. The optics aren't good.

    Cheers

    You friend.

    It is against the Terms of Service of the game to exploit a bug to gain an advantage in game. When something like this occurs, actions may be taken as appropriate. When bugs are discovered and a fix has been verified, it will be applied as soon as it can be. Sometimes this requires a game client update, which may take a bit of time, and sometimes it can be applied right away. That's the reason why some fixes are put out faster than others.
This discussion has been closed.