Oh, that's definitely not a bug, that's just how marketing works. They want you to believe that you are "sooo close" every time so that you try and try and try and pay for more. That not a bug, my friend, that's a business model.
The scrolling thru of heroes at the bottom of the screen when opening a hero crystal is for Entertainment purposes only. The actual hero you will earn is pre-determined (randomly) as soon as you drag the crystal into the center spinning region. And because of connection and processing “lagging” in game, it may occasionally even appear to come to a stop on a great 4* Hero, only to then suddenly “jump” to a lowly 2*.
The spinning reel is a visual effect, the result is determined as soon as you click to open the crystal, which is why the results are the same if you spin or open instantly.
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