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Can not claim catalysts. Network Error.

I've seen a few posts like this but none of them are very clear.

Has anyone else had trouble claiming catalysts after the update? I know you can't claim them one at a time but hitting "Claim Max" results in a network error: "Problems connecting to network. Please check your connection." Does anyone have a fix?

Thanks so much in advance


  • Yes, this is happening for me too. I too need a fix for it.
    I tried restarting the app and as well as my device but this error happens.
  • I am also experiencing this bug. My connection is fine, and I only received the error when hitting claim max as well. The best we can do is report it and hope Kabam fixes it, as it is very annoying.
  • AweSumit_01AweSumit_01 Posts: 1
    edited August 2019
    same here.. I've been told that it's a known issue & they're working on it..
    Whenever I try to claim catalysts it shows connection error & then I have to close & reopen the game to play 😡😠
  • Hopefully they fix it before my catalysts expire.
  • Hopefully they fix it before my catalysts expire.
  • Wonder if we'll get refunded for expired catalysts
  • Hey gang,

    Can I get your in-game usernames so I can pass along more information for further investigations about this? Thanks in advance!
  • Yes, I seem to be having this Catalyst issue as well where I am unable to claim Max, thank you very much, my username is: proofstarfish65
  • CAP_2019CAP_2019 Posts: 2
    edited August 2019
    Same issue here. :( What happens if it expires before we can claim our catalysts?
  • CAP_2019CAP_2019 Posts: 2
    edited August 2019
    My in-game username: O Snap its CAP!
  • BushBoiBushBoi Posts: 1
    Hi, I am also getting this same error. My username is Bush Boi jr.
    Can't claim my Da Costa Versus crystals for over half a day now. My username is HUSKICE.
  • BriceMiesterBriceMiester Posts: 278
    Dont worry guys they are aware of the issue and are working to resolve it. Lmao

  • When I click 'CLAIM MAX' for my catalysts in stash.. I get
    "Problems connecting to network Please check your connection" error pop up on my screen. What should I do?
    Help me.. my catalysts are going to be expired.
  • Same here and they tell me to hard reset.
    Ingame name is HOME-LANDER
  • C'mon KABAM!!!
  • same issue here...please fix need these to upgrade. ingame name = Nirvanaa
  • LD_Studios97LD_Studios97 Posts: 165
    It does this every time I hit "claim all", it kicks me out.
  • Brah_15Brah_15 Posts: 2
    I have the same issue, been happening for a week now
  • Brah_15Brah_15 Posts: 2
    I have the same issue, been happening for a week now
  • I’m having the same issue and going to lose catalysts in one day. My username is SilentProphet.
  • VancexClaRiiVancexClaRii Posts: 180
    I observed this when I frequently switch accounts. I thought I had excess, but after restart they are all gone.
  • Same issue my username is predator stark
  • Same here! Username: ADMSAILS
  • EPB1EPB1 Posts: 3
    No error message, just cannot Claim any iso for upgrades. Username = EPB1
  • I can't collect anything from my inventory for the last week. Collect & collect max are not high lighted at all. What can I do to fix this
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