Can Support return units used for a 3* Rank Up Package?

iRetr0iRetr0 Posts: 1,240 ★★★★
My time finally came. I accidentally bought a 3* rank up package for 300 units, can Support refund my units if I don't use anything?


  • CoatHang3rCoatHang3r Posts: 4,152 ★★★★★
    Yes, go to the support website then search “accidental purchase” for TnC and steps to take.
  • Speeds80Speeds80 Posts: 1,745 ★★★★
    Yeah I’ve done it twice, they asked some wierd questions to verify account like my first in game purchases which was almost 4 years ago I was back and forth emailing them telling them it was stupid and how was I supposed to remember until one of them finally told me I could go to apple store and look at my purchase history...
  • Lvernon15Lvernon15 Posts: 10,383 ★★★★★
    As long as you haven’t used the items
  • Hey iRetr0, I'm sorry to hear you accidentally purchased this Deal.

    Unfortunately, we don't have direct access to in-game accounts here in the Forums and are unable to help with account-specific issues like this. Therefore, I recommend reviewing THIS article and reaching out to our Support Team for assistance. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
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