Mendes_Ferrim ★

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  • You are absolutely right in your reasoning and I have even had that thought. If I have decided to persist it has been for two reasons. The first reason, to be sure that you have not engaged in conduct prohibited in the ToS. The second reason is that the bug that may have caused this ban, if not corrected, could eventually…
    in Incorrectly banned for "account sharing" Comment by Mendes_Ferrim February 29
  • Hello my friends. I inform you of the current status of my complaint/request for support assistance. Problem summary: 1) Account suspended due to alleged violation of the ToS, specifically due to account sharing (a circumstance that never happened, hence my complaint). 2) The suspended account already has 14 days of ban at…
    in Incorrectly banned for "account sharing" Comment by Mendes_Ferrim February 27
  • Hello @JLordVileJ. After sending the same message to technical support that I last left on the forum, I received a slightly different response. This time they have not responded directly to me that they will automatically close my complaint, but rather they are asking me for more information that may be useful for my case…
    in Incorrectly banned for "account sharing" Comment by Mendes_Ferrim February 19
  • The last message from Kabam Support (today):Thank you for replying to this ticket. We value your request. However, at this time, we have provided all the information we possibly can regarding your concerns. As we cannot resolve this issue to your satisfaction, we will no longer be able to respond to messages regarding this…
    in Incorrectly banned for "account sharing" Comment by Mendes_Ferrim February 19
  • Good morning. As I have explained, I have several accounts (to which only I have access) and I have never shared the data with anyone. Additionally, my password is strong and unique to the game, making it also unlikely that I have been hacked. I do not use third-party software (mod, emulator, etc.), I do not have any VPN…
    in Incorrectly banned for "account sharing" Comment by Mendes_Ferrim February 19
  • I insist once again: I did not share my account with absolutely anyone. I am being unfairly banned due to a failure in the detection system. I only used two devices to connect to the game, a XIAOMI phone and an iPhone phone (an iPhone 11 Pro Max and two weeks ago an iPhone 15 Plus that I bought to play more comfortably).…
    in Incorrectly banned for "account sharing" Comment by Mendes_Ferrim February 17
  • Interestingly, they say I violated the TOS regarding account sharing, but that is number 7 of the TOS. The message mentions the number 10, which refers to fraudulent in-game purchases. I have never purchased anything in the game, but I use the Kabam online store to redeem the free crystals. I accidentally pressed a payment…
    in Incorrectly banned for "account sharing" Comment by Mendes_Ferrim February 15
  • Yeah! We need them!
    in Downgrade tickets: they are really necessary? Comment by Mendes_Ferrim January 2019