PaulieU ★
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Reply to the email worked as they just answered, so heads up to all, if they ask for your response on anything, reply to the email and it will get to them.
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What? Im perfectly calm dude. I’m not complaining at all. I’ve never submitted a ticket before, so I’m simply asking or confirming the process is all. I also never said anything about submitting a new ticket. I responded to the email, and a generic response came back with a new case number. That’s why I’m asking if me…
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I don’t care about the initial wait, I get it’s a process and a ton of tickets to field, I just want to make sure; a) responding to the email was the correct thing since they ask for a response, and b) me responding didn’t start this process all over since I got the generic email with a different case number in response…
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It was about 25 hours from entering my ticket.
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Finally got a response from a Support person confirming I received the error and asking if I wanted to have my Rocket swapped out for the another crystal (even though my original ticket asked for this to happen, so not sure why another confirmation was needed). I responded to the email 2 min after I received it, and now…
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Yea I’m a bit confused. I entered a ticket after the announcement, but got the same generic response back that I got yesterday. Do I have to submit another ticket? Or is it being looked into for me and I’ll get another response with my request processed after it’s done?