jacboon ★

@Manman2123 good points well made. Communication is definitely the way forward. People often forget that they get angry because they're invested and they care. If the forums didn't kick off when thin… (View Post)

Exactly. (View Post)

Does anyone else get the feeling that this isn't being treated with any particular urgency? If my clients were this angry I'd have them in the loop at every possible opportunity - even if it was just… (View Post)

Dude, I don't care what the compensation is. I don't even care if there *is* any. The long and the short of it is that there are people employed with the sole purpose of communicating with customers … (View Post)

Well... I wouldn't open a 24/7 shop and leave it unstaffed over the weekend. Imo, it'd definitely be worth it to avoid bearing the brunt of all the opprobrium that's festered over the course of two c… (View Post)