Missing all ing mails from 2018

Lord_of_DarknessLord_of_Darkness Member Posts: 4
in Suggestions and Requests
Hopefully I can get some sort of help, because contacting support looks like almost impossible.

I took a long rest from the game and haven't been playing it last year. After yesterday logging in I've realized there are some leftover masteries, well let's use those points, but MD is now closed and received 0 compensation for it. I remember spending tons on that essential mastery, mainly because I have a duped 5* GhostRider.

Comments

  • SabrefencerSabrefencer Member Posts: 1,433 ★★★
    They gave compensation when they re-did it. I'd put in a support ticket to see if they would be willing to re-send it. I wouldn't hold my breathe, though.
  • Lord_of_DarknessLord_of_Darkness Member Posts: 4
    I have 0 mails from 2018, think this glitch happened because I haven't logged in in that year, but I still deserve all the promo stuff and refunds in my opinion, at least because I'm a paying customer who spent a lot of money on this game...
  • SabrefencerSabrefencer Member Posts: 1,433 ★★★
    Don't know if it's so much of a glitch as it is emails expire. Like I said, file a support ticket.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Lord_of_Darkness, unfortunately, we don't have direct access to in-game accounts here in the Forums and are unable to assist with account-specific concerns such as this. Therefore, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
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