Request

MazzaMazza Member Posts: 3
in Suggestions and Requests
Yesterday Sunday 7th April at about 11.55 p.m (E.E.S.T.) the screen on my iPad had frozen whilst I tried to scroll down to my 2 star hero crystal that I had just won from the versus arena. To my shock, horror & disgust a clobberin' crystal had appeared from nowhere on my screen forcing me to open it. I had no intention whatsoever in purchasing this crystal. As you may notice I am very low on gold and units at the moment and have been painstakingly saving my units to purchase gold in the near future. I hope you can see to reason and kindly give me back my 150 units please as I thoroughly enjoy playing your game.

Comments

  • DemonzfyreDemonzfyre Member Posts: 22,764 ★★★★★
    Need to submit a support ticket. They cant do anything here.
  • xNigxNig Member Posts: 7,336 ★★★★★
    Did you open your crystal? If yes, then there won't be any recourse.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Mazza, unfortunately, we don't have direct access to in-game accounts here in the Forums and are unable to help with account-specific issues like this. Therefore, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
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