Game load time prolonged / Game tools freezes game

Lucky1871Lucky1871 Member Posts: 10 ★
in Bugs and Known Issues
Today out of nowhere I noticed my phone make pause when I tap to open game (like 2-3 seconds pause before it launches it, it wasn't happening before) and then when I try to record gameplay with game tools it freezes and after 10 seconds says 'Couldn't record video, try again' or something like that. Yesterday it was all fine.
Yes, I tried clearing cash and data and reinstalling both game and game tools and no success. Additionally, I did factory reset 5 days ago and everything worked fine until today.

It's Exynos version Note 8, dual sim one.
Android Pie.
It's not rooted or modified in any way.
Here is video of problem:
https://youtu.be/v7YfcHIFgMI

Comments

  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Lucky1871, I'm sorry to hear you experienced these issues, and I understand it can be frustrating when the game doesn't perform in the way you expect.

    We're always working to make improvements to the game, and part of that process includes reviewing any feedback we receive and investigating any reported issues.

    In an effort to keep everyone's feedback about loading issues, lag and freezing more organized, we created two dedicated discussions. The relevant one for Android users can be found HERE. If you haven't already, please take a moment to contribute to that discussion by providing the information outlined in our Bug Report Template.

    Thank you very much in advance for your help!
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