Unable to change email

The_Màtrix · July 2019

I wanted to change my email, I have all the data except the first 2 purchases as my phone got stolen some days ago, and thus I am unable to retrieve the purchase list which I did through Google Play and therefore the support team is rejecting my request everytime.
PS. I have all other details required to change email.
Can somebody/kabam support team see this post and help me out in this please.

Kabam Spice · July 2019

Hey The_Màtrix!

For an email change, you can reach out to our Support team via this link:

http://kabam.force.com/PKB/KbContactUsForm

Or, select the gear icon in the upper left corner of the main screen within the game. From there scroll to select 'Support'.

Also, here is a link to the support article on the topic:

http://kabam.force.com/PKB/articles/en_US/FAQ/I-want-to-change-my-email-address?retURL=/PKB/apex/KbSearch?sfdcIFrameOrigin=null&popup=false&issue=All&game=a0Za0000013VnVqEAK&searchstring=&language=en_US&articletitle=Changing Your Email Address

The_Màtrix · July 2019

Kabam Spice said:
Hey The_Màtrix!

For an email change, you can reach out to our Support team via this link:

http://kabam.force.com/PKB/KbContactUsForm

Or, select the gear icon in the upper left corner of the main screen within the game. From there scroll to select 'Support'.

Also, Here is a link to the support article on the topic:

http://kabam.force.com/PKB/articles/en_US/FAQ/I-want-to-change-my-email-address?retURL=/PKB/apex/KbSearch?sfdcIFrameOrigin=null&popup=false&issue=All&game=a0Za0000013VnVqEAK&searchstring=&language=en_US&articletitle=Changing Your Email Address

I have already requested 2-3 times but support team is rejecting my request everytime as I cannot provide the purchase date because I have lost the phone as well as the Google account I used to do transactions from.
Please help me out in this situation also tell if it will work if I can somehow give last 2 purchases.

leslie · July 2019

Well what’s the funny thing is that I can give all the purchase information and the email account and the date u want but I forget the name I first used that all and I was rejected for several time it’s enough ok ? This is not fair I own the appleid information I want and the email address but I can’t prove I m the onwer of the game it really disappointed me

Unable to change email

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