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AQ Miniboss Heal on Time Out

Prime_VakarianPrime_Vakarian Posts: 12 ★
in Bugs and Known Issues
Map 5 day 5
2nd Mordo miniboss
Fought him with 5/50 Wolverine from full health down to 10% before it timed out. Goes back to the map, my Wolvie has lost half health, I have gained no points and MORDO IS BACK TO FULL HEALTH?!?!

On 4G LTE the whole time never dropped signal.

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    Prime_VakarianPrime_Vakarian Posts: 12 ★
    I also spent 100 units on a lvl5 health right before the fight and lost that as well, and it now says I have 14/15 on time use. I will need that refunded.
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    JOHNOSA1995JOHNOSA1995 Posts: 536 ★★
    You had connection lose on him
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    K1lltasticK1lltastic Posts: 674 ★★★
    "I will need that refunded"

    bahahaha. I'm sorry, but you won't get that back. it's gone. I've put in enough support tickets for exactly that, among other things since the horrendous update 12.0, and all the team does is post an unrelated link to the forums, and close the ticket to prevent further questioning as to why an unrelated forum link was posted as a reply.

    Too bad, but it happens to literally everyone, and your units and potion are gone. Just stop spending units.
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    chunkybchunkyb Posts: 1,453 Content Creator
    K1lltastic wrote: »
    "I will need that refunded"

    bahahaha. I'm sorry, but you won't get that back. it's gone. I've put in enough support tickets for exactly that, among other things since the horrendous update 12.0, and all the team does is post an unrelated link to the forums, and close the ticket to prevent further questioning as to why an unrelated forum link was posted as a reply.

    Too bad, but it happens to literally everyone, and your units and potion are gone. Just stop spending units.

    Yup. The support you get is all emotional at this point. "we're sorry this happened to you. Please view this generic link. Also, here's a survey about your support experience. Please fill it out as we need laughs at our daily meetings"
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    GamerGamer Posts: 10,187 ★★★★★
    Mabye u have figth him one. Node op
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    Prime_VakarianPrime_Vakarian Posts: 12 ★
    Actually they responded quickly and were very helpful, wanted some extra details about the problem and they got my units back.
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    Kabam MiikeKabam Miike Posts: 8,215
    Hey Prime_Vakarian,

    I'm happy to hear that the Support Team was able to help you. I'd still like to have this looked into. Do you remember what day this occurred on, and were there any nodes still left on Mordo?
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    K1lltasticK1lltastic Posts: 674 ★★★
    Well then, I have 5 support tickets to reopen, because they were the EXACT same issue, and nothing came of it.

    Kabam, You helped this player, though I, and many others, had the same issue, but nothing was EVER refunded.

    Why the difference? Exact same circumstances, different results.

    @Kabam Miike
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    chunkybchunkyb Posts: 1,453 Content Creator
    Shot down every time here as well.
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    Prime_VakarianPrime_Vakarian Posts: 12 ★
    Kabam Miike wrote: »
    Hey Prime_Vakarian,

    I'm happy to hear that the Support Team was able to help you. I'd still like to have this looked into. Do you remember what day this occurred on, and were there any nodes still left on Mordo?

    It was today 8-10-17 at about 8:30am CST. No nodes left on Mordo miniboss.
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    K1lltasticK1lltastic Posts: 674 ★★★
    edited August 2017
    How about a response as to why identical tickets received no compensation @Kabam Miike
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    Kabam MiikeKabam Miike Posts: 8,215
    K1lltastic wrote: »
    How about a response as to why identical tickets received no compensation @Kabam Miike

    Different situations will result in different outcomes. It's very doubtful that the situations were exactly the same, and it is up to the team to decide on the outcome of the tickets.
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