After performing those steps, please try to complete your purchase once more. If you're still unable to make a purchase, I recommend reaching out to our Support Team for further assistance. You can contact them by clicking HERE.
Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
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If you haven't already, please try the troubleshooting steps below in an effort to resolve this issue.
- Android Troubleshooting
- iOS Troubleshooting
After performing those steps, please try to complete your purchase once more. If you're still unable to make a purchase, I recommend reaching out to our Support Team for further assistance. You can contact them by clicking HERE.
Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.