Banned for no reason

TheRyMonsterTheRyMonster Member Posts: 7
in General Discussion
Hey guys

Today I was banned for 168 hours (7 days) for no reason given. I’ve been playing this game since 2015, and I am so disappointed that I was just banned out of nowhere...especially on SA day! I sent in 2 tickets to the support and all I got was bots saying, “Blah blah blah many people have contacted us so be patient blah blah blah”. I’m disappointed Kabam. I understand you hold firm belief that when someone is banned, it’s for a reason. However, I’ve been over the terms of service so many times and I cannot find a single rule I have broken. I sincerely believe you made a mistake and I will not continue my thousands of hours in progress. This is unacceptable. Please acknowledge those that might have been banned by mistake. I’ve put blood, sweat, and tears into this game and NEVER, would I use a 3rd party software. If I was hacked, I could believe why I was banned. Please respond to me with a legit human being and reasons, and hopefully a ban lift. Thank you.

Username: TheRyMonster

Comments

  • UnknownUnknown
    This content has been removed.
  • GrimmbearGrimmbear Member Posts: 639 ★★★
    edited September 2017
    You'll prob get fully banned. Usually see 7 days
    --> perma.
    Also, mods and admins can't help on forums really. Can only direct you to support
  • TheRyMonsterTheRyMonster Member Posts: 7
    Grimmbear wrote: »
    You'll prob get fully banned. Usually see 7 days
    --> perma.

    Why? I sincerely did absolutely nothing! Why would they ban me for a week then permanently? Again I get the biggest reason is because people used third party applications to get them through the game but I legitimately did not. I just wanna open my 4 star crystal today :(
  • Darkstar4387Darkstar4387 Member Posts: 2,145 ★★★
    edited September 2017
    Did you hack, mod, account share, pay people to beat content, used a 3rd party software, abuse the exploits that they created, etc if you did any of that then that's why if not then you're just going to have to wait
  • Eb0ny-O-M4wEb0ny-O-M4w Member Posts: 14,159 ★★★★★
    Did you shared your account?
  • TheRyMonsterTheRyMonster Member Posts: 7
    eXtripa69 wrote: »
    Did you shared your account?
    Darkstar4387 wrote: »
    Did you hack, mod, account share, pay people to beat content, used a 3rd party software, abuse the exploits that they created, etc if you did any of that then that's why if not then you're just going to have to wait

    I did not share my account with anyone. I changed my password multiple times and I've never cheat myself. If I don't get PERMA BANNED >:( then I hope I can keep my account the way it is with my 4 and 5 stars, nothing changed
  • TheRyMonsterTheRyMonster Member Posts: 7
    Dropfaith wrote: »
    His cat logged in and modded the game for him totally legit

    I can sense your sarcasm but on a serious note I really actually sincerely didn't mod
  • TheRyMonsterTheRyMonster Member Posts: 7
    Update: I'm 80% sure I was hacked and logged in at the same time the hacker did?
  • TheRyMonsterTheRyMonster Member Posts: 7
    Dropfaith wrote: »
    vzvoz0u53oth.png
    2015 no title for being a year in game no master mode ... Something seems off

    I raged when I got 5 star captain marvel and was not happy with her at the time so I quit for about six months, came back as soon as stark spidey was added, when i raged I sold 2 4 stars and all my 3 stars and have been rebuilding since. I even went for RoL with the champs I had when I came back, and I spent a lot of money on revives and used Seatin's tips
  • TheRyMonsterTheRyMonster Member Posts: 7
    Also - never been on the forums before, just joined with my acc. Needed to get help for this reason
  • Kabam MiikeKabam Miike Moderator Posts: 8,268
    We do not discuss bans or actions taken on individual accounts in the forums. If you have received a temp ban that becomes a permanent ban, it is because an investigation on your account has determined that you have violated the ToS. Spamming the forums or the Support team will not change this.

    Closing this thread down.
This discussion has been closed.