Game lag

PapdichaatPapdichaat Member Posts: 86 ★
edited February 2021 in Bugs and Known Issues
Is there something wrong with the game? I’ve been lagging so much during fights, endless loading screens, crashing all the time...
This is not just for me, my alliance mates gave been experiencing the same problems.
This has all happened over the past week and a half.
Is this happening to anyone else? And has kabam acknowledged this or just left a blind eye??
Post edited by Kabam Ahab on

Comments

  • Fear_of_Clowns2099Fear_of_Clowns2099 Member Posts: 892 ★★★
    Yes it has
  • Destr0yerDestr0yer Member Posts: 47 ★
    yes it has
  • Kabam ValkyrieKabam Valkyrie Moderator Posts: 698
    Hi There!

    Thanks for reporting this.

    Can you fill out this template please?

    Please include as much information from this template as possible with your report.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

    Active Boosts: Are you using any boosts when you experience this issue?

    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

    Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.
  • Dragon_SlayerND13Dragon_SlayerND13 Member Posts: 112 ★
    Yo for real guys please do sth for the lag, my champs just stop mid combo and stay there getting hit from the opponent, and then we have the game just lagging between screens. And is frustrating when I am trying to tackle some of your so well designed act6.3 story quests and I am using the specific boosts and trying to take advantage of the love juices that have limited time use but the game is just wirking against us at this point.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey guys, we're always working to make improvements to the game and we created the dedicated threads below to help us keep track of everyone's feedback about issues like these.

    - Android Lag and Performance Issues Thread
    - iOS Lag and Performance Issues Thread

    Please take a moment to contribute to whichever of those threads is relevant to you by providing the details outlined in our Bug Report Template.

    Thank you very much in advance for your help!
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