Can i post here?

Lord_SoloLord_Solo Member Posts: 1 ★
in Bugs and Known Issues

Kabam Support
I know the game is a mess, but please fix the support. I know it takes a good 2 days for a reply, but why is it taking you 9 days for a reply?
I emailed to recover my account, it has been lost for 10 days, as I emailed support a day after me panicking about everything. So far I only have the automated responses, that they have the information and all.
even then, I get emails saying that the information is incorrect and I should send it again. Everything is correct and it is getting on my nerves.
I did what any sane person who lost a 5 year old account, mass ticket the system. I wanted an answer and I got 2 different ones. The first one said that I will get an email from a game specialist shortly. Short is not the answer - today is the 3rd day I'm waiting for them.
The other response is that my account is all linked and saved, all I have to do is login. Boyyy I've tried doing what they said, and all that comes up is "invalid" email, I cant even make a new account on it. I've connected to g-play, and I cannot access it that way either.
Every other email I send to them, they are "waiting for me to respond". Now that gets on my nerves, when a company this big doesn't care and check the emails and tickets from their dedicated team properly.

I know I'm ranting on, but 10 days. In Christmas season! That's messed up. And I don't even know if I got my war rewards, what alliance I should join for gifting, or anything at all!

This post will be taken down again, I can just tell because it goes against praising Kabam. But I need help. It's more than stupid now.

Comments

  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, for questions about Support Tickets, they mostly would need to be sent to the Support Team directly. However, I can let you know that the account verification measures they have in place are necessary to ensure that all players' accounts remain secure. Additionally, I can let you know that "mass ticketing the system" about the same topic/issue wouldn't actually lead to a faster resolution. The team already works to answer tickets as quickly and thoroughly as they can; trying to create more tickets about the same issue might mean they need more time to be sorted through and/or checked to see if they contain additional info, but if they aren't providing new information, this wouldn't allow those already looking into a report to look through it any faster than is already happening.
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