Kabam seems to hate me, and hold a grudge

Deathscyther_1Deathscyther_1 Member Posts: 4 ★
edited July 2022 in Suggestions and Requests
3 years ago, I was a little kid using my parents credit card on a $1 dollar purchase. Their card was charged for $100 instead and they got a refund. And ofc kabam gave my mcoc account "negative units" which basically BANS me from spending my hard earned units until I pay them a certain amount of money since refund are "against the policy." They are asking me to pay them over $100 because we refunded $1. 3 years later, units getting harder to save them without much access to earn them, my total unit count is well over 10k units. And I would like to spend a few of them since it would allow me to get certain resources faster and I could reach lvl 60 without using only maxed 4*. Kabam, it's been 3 years. You charged $100 on a $1 purchase and we, me and my parents, refunded our money that you took, and now you put a ban on my account and expect me to pay an extra $100 to have access to my units. I need my units now more than ever but I refuse to spend $100 on just to spend another $100 if I want to refund MY MONEY.
Post edited by Kabam Porthos on

Comments

  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @Deathscyther_1, we don't have direct access to in-game accounts here in the Forums and are unable to help with account-specific issues like this. You can find information HERE about our refund policy and how it can result in a negative balance of Contest Credits. However, if you require further assistance with this, I recommend reaching out to our Support Team by clicking HERE.
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