Negative balance that needs to be resolved

SaamSaam Member Posts: 16 ★
edited July 2022 in Bugs and Known Issues
Please look into my game account because there is a negative balance, due to some billing misunderstanding. However, I did my part and I called Apple pay and my bank and they said, "everything looks good from there part and payment went through." I can send over bank statement if needed to fix my game account. However, I would rather email that directly to you personally. Please check on this matter because there is no way I'll be double paying for anything. Thank you.
Post edited by Kabam Zibiit on

Comments

  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, for something like this, you'll need to get in contact with our Support Team. You can reach them from the game’s home screen by clicking the gear-shaped icon in the top-left corner of the screen and scrolling down to the button labeled “Support”. You can also reach them here.
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