Kabam account

Comments

• TheTrueBeast10 Member Posts: 126 ★★★

  August 2022 edited August 2022

  ChiliDog said:

  Ok, I already know this "isn't the place", but I ask the forum moderators to please continue to pass along the need to improve the process on switching email accounts. Suddenlink was bought by optimum and my Kabam email account is gone. Everyone knows the list of requests is crazy. I gave them a ton of info, but they say at least one of my answers is wrong. How did I know any of them??? The one wrong one is probably my original account date. I have given oldest purchases I can find, the oldest achievement I could find, more and more and hope this time is successful. Changing my Kabam acct email has been the hardest of them all!
  
  Can you please pass this along? It would be great if you could help if it doesn't take, but know the acct details need to go through support, but my gosh, this is a bit much.
  
  I gave them my first and second 5*s I opened over two years ago as extra info. Not that support have this detail, but this is a bit over the top. I understand security, but set up a special 4 digit code or secret question.
  
  Thanks for listening.

  I completely agree. Eventually had to give up. If I ever lose access to my email, I won't be able to play due to the incredibly dumb system. How do they expect people that switch from Apple to Android or vice versa to get the information anyway. I tried to convince support that it was impossible, but they wouldn't listen. You could tell they didn't care about the problem or putting literally any effort to help solve it. They need to realize this is a game that's over 5 years old. Many people can't remember when they may have created the account or made our first purchase.

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• ChiliDog Member Posts: 911 ★★★

  August 2022

  I did want to comment. After going through my early day achievements from google play, this must have given them enough information. So I am very happy this is resolved and wish others luck in the future. On feedback, I suggested they add a pin or a secret answer to help with verification.
  
  Since I wasn't switching the google play account that I linked to the kabam account or from Apple to Android, I thankfully was able to search the internet and dig more info up.
  
  I wish others in this situation luck, because this was way more difficult than any other email change I had to make.

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• Kabam Porthos Moderator Moderator › Posts: 4,676

  August 2022

  I understand it can be frustrating to be asked for information which you're not entirely sure how to obtain. However, the ways in which we verify account ownership are always being reviewed and updated to help make it as effortless as possible for players to confirm their ownership of an account while maintaining a suitable level of protection to prevent someone from making changes to an account which they didn't create.
  
  If you would like to share feedback about the account verification process or have any improvement suggestions, I recommend sharing them directly with our Support Team by clicking HERE. Alternatively, if you have an open ticket, you can simply reply to that.

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