Google Play Redeemed Unit Bundle Added To Wrong Account

FirevvallFirevvall Member Posts: 13 ★
edited January 2023 in Suggestions and Requests
Redeemed the 250 Play Points bundle for 135 units ingame intended for my main account, which email address where the bundle was redeemed was linked to that account. However, logging ingame after updating the game only transferred those units to a different alt account instrad of the intended account. Dont know why the units were added to a completely different account that has a different linked email address
Post edited by Kabam Porthos on

Comments

  • ccrider474ccrider474 Member Posts: 675 ★★★
    Happened to me once. Google just applies it to 1st account that opens in your case your alt. Contact support as long as you don't do anything with those units they will fix it for you. Took a couple hours though for it to be sorted.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @Firevvall, we don't have direct access to in-game accounts here in the Forums. For something like this, I would recommend getting in touch with our Support Team. You can contact them from the game's home screen by clicking the gear-shaped icon in the top-left corner and then scrolling down to the button labeled "Support".
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