NOTICE: RESTARTING ALLIANCE QUESTS - JUNE 2ND 2017
Kabam Miike
Moderator Moderator › Posts: 8,269
Hey Summoners,
As many of you may have noticed, we recently had an issue that caused a rocky start to this series of Alliance Quests. Some players noticed 2 Alliance Quests, while others were simply not able to join them.
Given the circumstances of today's issue, we have made the decision to wipe the slate clean and completely restart Alliance Quests again.
We are currently in the process of cancelling out the Quests and scrubbing them clean, so that everybody has their Champions back and there is no lingering instances of the Quests. After this is done, we will begin to issue refunds of all resources used to open Maps directly to Alliance Treasuries.
Any Alliances that started Maps 4,5, or 6 will receive the costs of Map 6 refunded to their treasuries.
Any Alliances that started 2 instances of Maps 4,5, or 6 will receive 2x the costs of Map 6 refunded to their treasuries.
Any Alliances that started Maps 1,2, or 3 will receive the costs of Map 4 refunded to their treasuries.
After this has been completed, we will start the process of restarting Alliance Quests. We will not be doing this until we are sure that the underlying issues have been taken care of, so this may not be until later this evening (Pacific Time).
The timer on Alliance Quests will be adjusted so the end time of the series compensates for the delayed start time.
We are very sorry for the inconvenience that this situation has caused, and hope to have this fixed as soon as humanly possible.
As many of you may have noticed, we recently had an issue that caused a rocky start to this series of Alliance Quests. Some players noticed 2 Alliance Quests, while others were simply not able to join them.
Given the circumstances of today's issue, we have made the decision to wipe the slate clean and completely restart Alliance Quests again.
We are currently in the process of cancelling out the Quests and scrubbing them clean, so that everybody has their Champions back and there is no lingering instances of the Quests. After this is done, we will begin to issue refunds of all resources used to open Maps directly to Alliance Treasuries.
Any Alliances that started Maps 4,5, or 6 will receive the costs of Map 6 refunded to their treasuries.
Any Alliances that started 2 instances of Maps 4,5, or 6 will receive 2x the costs of Map 6 refunded to their treasuries.
Any Alliances that started Maps 1,2, or 3 will receive the costs of Map 4 refunded to their treasuries.
After this has been completed, we will start the process of restarting Alliance Quests. We will not be doing this until we are sure that the underlying issues have been taken care of, so this may not be until later this evening (Pacific Time).
The timer on Alliance Quests will be adjusted so the end time of the series compensates for the delayed start time.
We are very sorry for the inconvenience that this situation has caused, and hope to have this fixed as soon as humanly possible.
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