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Disappointing when cheaters are roaming around freely!

A week ago we have faced cheaters in AW, I reported this to support and provided all the evidence that I collected from war, they said they are looking into it and can’t provide any updates due to privacy, which is understandable. I posted the evidence in the forum with out disclosing any names , but my post got deleted, again understandable. But I can see those guys still playing and active. There is no way you can clear nodes in tier 3 AW without losing any health specially on bleed nodes without bleed immune champs and KO rank 5 madusa as mini boss on buff immune node in one shot without losing health.
We won the war cause after this we posted in the war chat that we have reported you and your alliance will be banned from AW and shared the ticket number, they just stopped fighting and we won.
I don’t know what kind of process kabam does to identify cheaters, but when we are reporting such incident with evidence still you can’t ban those cheaters , it’s really disappointing and disheartening that we put our 100% in this game with time and money and some people can take advantage of the exploits and still enjoy this game without fear.
We won the war cause after this we posted in the war chat that we have reported you and your alliance will be banned from AW and shared the ticket number, they just stopped fighting and we won.
I don’t know what kind of process kabam does to identify cheaters, but when we are reporting such incident with evidence still you can’t ban those cheaters , it’s really disappointing and disheartening that we put our 100% in this game with time and money and some people can take advantage of the exploits and still enjoy this game without fear.
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Sure, I can give you a hint , you have three champs and from starting till you reach boss node ... all your champs are in full health and you crossed that bleed node without bleed immune champ.... how many heal potions you will use just to keep your champs at full health also after every fight ... you are at full health , well we recorded all this so we have all the evidence. And suddenly you are sitting at boss node and now you just stopped after our war chat message. Well it’s suspicious and it’s kabam role to identify they cheated or not.