The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!

messages won’t send

thequehlmanthequehlman Member Posts: 1
edited June 2017 in Bugs and Known Issues
i was recruiting earlier today in global and after a while i noticed the messages stopped sending. then i noticed my messages in every section (alliance, friends, etc.) were not sending either. what is going on?

Comments

  • Waffle_NobblerWaffle_Nobbler Member Posts: 6
    I am having the same issue. I can receive messages, invites, and requests, but I can not send them out. Makes it very difficult to join new alliances when I can't talk to them. I would use LINE but I can't get a message through to them so they can add me.
  • TenebrousTenebrificTenebrousTenebrific Administrator, Moderator Posts: 461
    Hi there! Sorry to hear you’re having an issue with the in-game chat. While this could possibly be a bug, it is more likely you have received an in-game chat ban. We do have moderators reviewing in game chat as well as reports made by other players.

    Chat bans can be temporary (lasting from 1 to 3 days) or possibly permanent. Chat bans occur when a user is violating the Terms of Service, which includes the general guidelines similar to those in the Forum Rules (such as: profanity, flooding, spamming, insults, excessive non-game related conversation as a few examples). An in-game chat ban will affect every area of chat including private, global, alliance, etc…

    For account specific issues and any further clarification, please contact the support team as they will be better equipped to advise in this situation.

    Contacting support:

    From the Main screen, tap the grey gear icon in the top left corner of the screen. From there, tap on the button that says “Support”. Seek your question, if you’re not able to find the answer and have more questions, touch the button that states, “Need more help? Contact us” to submit a support ticket.
This discussion has been closed.