Kicked Out of LOL Because of Recent Game Issue

A2darL2danA2darL2dan Member Posts: 7 ★
in Bugs and Known Issues
As I was reviving my SL, the game got stuck loading. After restarting the game after today's login issue was resolved, the click on "continue quest" for LOL and got a quest expired message and it kicked me out of the quest. I was on Maestro and had him down to 1.057mil and had bunch of boosts active. I have submitted a ticket to restore my progress and I am hoping it is done quickly so I may get moving on the monthly quest content, but I have a question in the meantime.

Can I run other quests while I wait for support to respond to my ticket and fix the issue or should I avoid all quest content and using the champs I had in LOL until the matter is resolved? I feel like I am wasting my quest energy at this point and would have been done with LOL completely by now if this problem didn't happen.

Comments

  • Average_PlayerAverage_Player Member Posts: 80 ★
    You were kicked out of LOL, as in when you rejoin the quest, you have to start all over again? If that's the case, that sucks.. Not too long ago, somebody else complained about something similar and to my knowledge, he never got his game restored.
  • A2darL2danA2darL2dan Member Posts: 7 ★
    Average_Player wrote: »
    You were kicked out of LOL, as in when you rejoin the quest, you have to start all over again? If that's the case, that sucks.. Not too long ago, somebody else complained about something similar and to my knowledge, he never got his game restored.

    Ya exactly. I spent a lot of time the last few days on this and over 8k in units, not to mention all the boosts and items I already had saved, and lost the progress to no fault of my own. It would only be right to restore it since it was due to an in-game issue.

    I have seen a couple of people have the progress restored in the past so I am expecting to be given the same.
  • guardianbelikovguardianbelikov Member Posts: 56 ★
    For real though, that sucks. I really hope they fix that for you, man.
  • A2darL2danA2darL2dan Member Posts: 7 ★
    Thanks. Feels like forever waiting for a response though. Here is to having faith Kabam will do the right thing though
  • Kabam MiikeKabam Miike Moderator Posts: 8,269
    Hey @A2darL2dan,

    I know that you already have a ticket in with support, and they'll get back to you as soon as they can. In the mean time, make sure that you're not putting the Champions you want to use in the LoL in any Alliance Quests or Alliance Wars.

    Sorry about this whole situation!
  • A2darL2danA2darL2dan Member Posts: 7 ★
    Kabam Miike wrote: »
    Hey @A2darL2dan,

    I know that you already have a ticket in with support, and they'll get back to you as soon as they can. In the mean time, make sure that you're not putting the Champions you want to use in the LoL in any Alliance Quests or Alliance Wars.

    Sorry about this whole situation!

    Thank Mike, I will make sure to not use them elsewhere. I have also avoided starting any other quests just in case.
  • Average_PlayerAverage_Player Member Posts: 80 ★
    8,000 units?! Who did you use?
  • A2darL2danA2darL2dan Member Posts: 7 ★
    Average_Player wrote: »
    8,000 units?! Who did you use?

    4* R5 SL mostly and 5* R4 Magik for some opponents along the way with the mutant synergy team.
  • HeroBoltsyHeroBoltsy Member Posts: 785 ★★★
    Good luck with getting your progress back. And if that ever happens, good luck with Maestro!
  • JayimageJayimage Member Posts: 94 ★
    need a screenshot or no proof you were at maestro. smooth...nice try
  • UnknownUnknown
    This content has been removed.
  • Gavin_Jedi417Gavin_Jedi417 Member Posts: 11
    And who is Jayimage to be asking you for proof of anything?
  • BlahBlahsBlahBlahs Member Posts: 3
    How did A2 get a canned response to his ticket writing and inquiry along with dismissal of this? What does it take to get adult supervision on this and fix it?
  • A2darL2danA2darL2dan Member Posts: 7 ★
    It has been 2 days and I have not had a resolution yet. Is there someway I can escalate this and speak to a manager? I would like this resolved ASAP for many reasons, including the ability to continue using the free mastery upgrades.
  • UnknownUnknown
    This content has been removed.
  • A2darL2danA2darL2dan Member Posts: 7 ★
    I would like to thank Kabam Support for resolving my issue. Thank you and time to finish off Maestro!
  • Kabam WolfKabam Wolf Member Posts: 1,277 ★★★
    @A2darL2dan glad we were able to help you get this sorted out. I'll go ahead and close this thread now.
This discussion has been closed.