April 24th 2018 login issue

FlavioH95FlavioH95 Member Posts: 16 ★
in Bugs and Known Issues
I was playing yesterday for nearly the whole day but as soon as it hit around 11pm and still going now, I’ve not been able to login onto the game. Is anyone else having this issue?

Comments

  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey FlavioH95, I'm sorry to hear you're having trouble getting into the game. To help our teams out, if you haven't already, can you please provide some more details regarding this issue?

    - Device make and model:
    - Operating System Version:
    - Game version installed:
    - Specific location the issue is occurring:
    - WiFi or Data (if Data only, Carrier as well):
    - Using a VPN (if so, are you able to connect without the VPN):
    - Troubleshooting Steps Taken to attempt to resolve the issue/results:

    Additionally, some troubleshooting steps which may help resolve this issue:

    - Try turning airplane mode on and then off.
    - Close out of the app, reboot device, try logging in again.
    - On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
    - Uninstall the game, then reinstall.

    Our QA Team does review the Forums as well as bug reports submitted directly to our Support Team. Thank you in advance for providing as much detail as possible, as this will help our Teams to determine the cause, as well as a possible resolution.
  • FlavioH95FlavioH95 Member Posts: 16 ★
    Kabam Porthos wrote: »
    Hey FlavioH95, I'm sorry to hear you're having trouble getting into the game. To help our teams out, if you haven't already, can you please provide some more details regarding this issue?

    - Device make and model:
    - Operating System Version:
    - Game version installed:
    - Specific location the issue is occurring:
    - WiFi or Data (if Data only, Carrier as well):
    - Using a VPN (if so, are you able to connect without the VPN):
    - Troubleshooting Steps Taken to attempt to resolve the issue/results:

    Additionally, some troubleshooting steps which may help resolve this issue:

    - Try turning airplane mode on and then off.
    - Close out of the app, reboot device, try logging in again.
    - On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
    - Uninstall the game, then reinstall.

    Our QA Team does review the Forums as well as bug reports submitted directly to our Support Team. Thank you in advance for providing as much detail as possible, as this will help our Teams to determine the cause, as well as a possible resolution.


    Thank you for all this, I re-downloaded the game and reset my phone and it fixed he issue
  • Ingi_Freyr1975Ingi_Freyr1975 Member Posts: 175 ★
    Great this resolved my issue as well.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Thanks for the update guys! I'm glad to hear the troubleshooting steps helped you both to access the game again. I'll go ahead and close this thread now.
This discussion has been closed.