Cannot access profile

Comments

• Dr_Physico Member Posts: 58 ★

  May 2018

  ... aaaaand this one confirmed too. not only my own profile, but basically everyones profile (tried on global chat, because alliance screen is broken too).
  
  device: LG-D855
  OS: Android 6.0
  MCOC v18.0.1

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• Spera Member Posts: 152 ★

  May 2018

  Same,screen goes dim and freezes when I try looking at someone's profile .
  When I try going to my allience screen it also freezes after moving to allience screen but not loading anything so all I see is the background
  Galaxy tab a
  Android 5.1.1
  Mcoc v18.0.1

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• Jaffacaked Member Posts: 1,415 ★★★★

  May 2018

  Same for me when pressing the alliance tab, evvenn tried. Delete an reinstall but still freezes.
  
  iPhone 8 plus
  iOS 11.3.1
  Latest version of mcoc
  No background apps running

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• Kabam Porthos Moderator Moderator › Posts: 4,676

  May 2018

  Hey guys, I'm sorry to hear you're having trouble viewing Profiles. To further assist our Teams in researching, please try to provide the information we have asked for in THIS thread when reporting possible bugs.
  
  Additionally, some troubleshooting steps which may help to resolve this issue:
  
  - Try turning airplane mode on and then off.
  - Close out of the app, reboot device, try logging in again.
  - On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
  - Uninstall the game, then reinstall.
  
  Our QA Team does review the Forums as well as bug reports which are submitted to our Support Team. The information you provide will be extremely helpful in allowing our Teams to investigate and resolve any issues, so thank you all very much in advance for your help!

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