Do not close any case without followups.

PraffulPrafful Member Posts: 13
edited June 2018 in Suggestions and Requests
I raised 4 tickets till now regarding my account issue but each and every time my case is closed.

If I use the same thread and send them an email again I am getting automated replyed from Kabam mentioned
"Thank you for contacting us. Unfortunately, this case has been closed.

If your problem has not been resolved, please submit a new case and we will reply as soon as we can."

Its very time consuming to create a new case and wait for them to reply so my suggestion is to send the mail to the customer if you are satisfied then you can close this case or if you do not reply on this mail in 24 hours this case will be closed automatically.

Comments

  • Eclipse_SvSEclipse_SvS Member Posts: 11 ★
    JOIN THE CLUB MY FRIEND !!!! I forgot my email address that is linked to my kabam account, and i currently have a 4* daily card that i need to claim or else i lose it but where is KAKBAM ?? nowhere to be found.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey guys, as has been identified already, this message is simply an automated reply. If you respond back to that message, your case will remain open and a member of our Support Team will get back to you as soon as possible.
This discussion has been closed.