Overheating & Crash Issue - Update
MCOC Team
Administrator, Admin [en] Administrator › Posts: 637
Hello, everyone!
We understand just how frustrating this issue is for you all, and can assure you that it is our top priority right now.
We spent the weekend testing a new build that we were hoping would resolve this issue, but after extensive testing discovered that it does not fix or reduce the frequency of the issue Summoners are encountering. We are currently focusing our efforts on reviewing additional solutions that may reduce instances of the crash.The issue appears to be compounded by the fact that what many players see as one problem, is two individual bugs: a crash and an overheating issue.
We are hopeful that this latest round of updates will have an impact and be something we can move forward with. If this turns out to be the case, we will likely extend testing to members of the community to determine wider success. If that is deemed to be successful, we would then push it live to all Summoners.
We will continue to provide updates as more information becomes available, and realize that in some cases our updates on this matter don’t come as quickly as you would all like. We want to re-emphasize that this issue is our top priority right now, and we want nothing more than to see it resolved. We are also trying to be mindful of providing updates when we are certain there is something specific to say.
We understand just how frustrating this issue is for you all, and can assure you that it is our top priority right now.
We spent the weekend testing a new build that we were hoping would resolve this issue, but after extensive testing discovered that it does not fix or reduce the frequency of the issue Summoners are encountering. We are currently focusing our efforts on reviewing additional solutions that may reduce instances of the crash.The issue appears to be compounded by the fact that what many players see as one problem, is two individual bugs: a crash and an overheating issue.
We are hopeful that this latest round of updates will have an impact and be something we can move forward with. If this turns out to be the case, we will likely extend testing to members of the community to determine wider success. If that is deemed to be successful, we would then push it live to all Summoners.
We will continue to provide updates as more information becomes available, and realize that in some cases our updates on this matter don’t come as quickly as you would all like. We want to re-emphasize that this issue is our top priority right now, and we want nothing more than to see it resolved. We are also trying to be mindful of providing updates when we are certain there is something specific to say.
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Comments
http://forums.playcontestofchampions.com/en/discussion/81266/ios-beta-test-volunteers-needed#latest
As a reminder, due to the volume of volunteers and the scope of this test, we cannot respond to individual inquiries about the beta test. We appreciate everyone's passion for helping out
We don't yet know when the next update will be, but will continue to share more information as we work on this. We continue to dedicate a team of people to this issue, and want to re-emphasize how important it is to us to get this resolved.
We wanted to provide a further update on this issue. We are still working to resolve this matter, and remain dedicated to it as our #1 priority. We don't have further information we can provide at this time, but have very much appreciated all of the testing and reports we have received so far.
We will continue to post updates as they are available, but at this point in time will start to focus more on providing updates when we have additional information to give.
We have pushed another Beta version live this morning. We also invited another batch of NEW testers to check things out.
We understand your frustration surrounding this issue and once again want to reiterate that it is our top issue. We have a team of people dedicated to only this, and we have also been in contact with Apple working with them on the issue.
Thanks to everyone testing, we appreciate your efforts!
First off, we want to thank you all for your patience as we’ve worked to identify the cause of the issues you have brought to our attention, and extend our gratitude to all of the Summoners that volunteered to Beta test a number of our Beta Releases.
After multiple Beta Releases, we are ready to release a Hotfix for iOS users that have been experiencing issues after the release of 19.0! The Update is now available to download in your App store! Just head to the App store and update the app!
The update should resolve the overheating issue and significantly reduce crashing as well for those on iOS. We are going to continue to monitor the performance of this release over the weekend in order to ensure that it has indeed solved the problems that occured.
Once again, thank you all for your patience!