Help Moderators : Issues in using Rank up gems

Horror_punkHorror_punk Member Posts: 1,058 ★★★★
in Suggestions and Requests
I have 2 Rank 3–>4 Tech gems (one is normal one which we can use on any tech champ and the other one is for 2015 champs from Variant 1)

The problem is I want to rank up hulkbuster and wanted to use that 2015 V1 gem and wanna save Normal tech gem. But the game while ranking up giving normal gem to rank the hulkbuster.
The Variant 1 gem doesn’t require any gold to rank up but the normal one does.

Please help to resolve the issue.



Comments

  • AzKicker316AzKicker316 Member Posts: 2,444 ★★★★★
    Contact support, they will help you. I had a similar issue and they helped me
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Horror_punk, we can't help with issues like this in the Forums as we don't have direct access to in-game accounts. Therefore, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
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