**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Should kabam support add a live online chat feature to contact them and answer questions?
GreatScott
Posts: 106 ★
Comments
Kabam's support isn't directly in contact with the devs (or as they call it, the "game team"), so they can't check real-time issues about your profile as you chat with them, also most of the questions / issues needs time to look into it or foward the case to the devs.
They should surely rework their current customer support, which is really bad and often don't answer the very issues we ask them, but a live chat might be too much, especially considering the large playerbase
True enough I've had to respond multiple times back to my ticket to keep it open so that I can be sure they really understood the issue. At least with a live chat you could make sure it's understood quickly without having to continually wait hours for a reply that doesn't help anyways.
My main issue is they blatantly ignore many posts that need answers on the forums. At least with a live chat they can't ignore you. But, they may never hire enough support to answer you any faster than emailing would.
Hi @Kabam Spice thanks for the reply! I understand that this forum is for players discussing issues, but it would be nice if support had more of a presence here on the forums. Or at least to have a faster way to get in touch with support. Like that android log in issue for instance it was a major problem in the game and it was discussed on here between players for at least 5 hours between players before any official response or acknowledgement was made.