How long does it take for Kabam to respond to a ticket?

UltimateBatJokeUltimateBatJoke Member Posts: 221 ★
in General Discussion
Ok, I’m 2 fights from cavalier, and I bought a unit deal, but the units never loaded. I tried re-downloading the game, re-starting the game, and nothing. I submitted a ticket to Kabam, and I got a response saying that they’re referring me to a different dept. to fix it. If any of you have dealt with this, how long does it normally take for them to fix it?

Comments

  • UnknownUnknown
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  • UnknownUnknown
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  • UltimateBatJokeUltimateBatJoke Member Posts: 221 ★
    Ok, it has been 36 hours with no response for me. Do I just keep waiting, or do I submit an additional ticket?
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey UltimateBatJoke, I'm sorry to hear you haven't heard back from our Support Team just yet. I recommend being patient and I'm sure they'll get back in touch with you as soon as possible.
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