Marvel Insider Reward Issue

ThirosThiros Member Posts: 82 ★
edited September 2020 in Suggestions and Requests
So did anyone else get screwed over on marvel Insider?

I signed up because of the airwalker rewards (revives), they were late giving the points so i missed the rewards. Advertised points would arrive on 9/11, bundle expired 9/13, points actually arrived on 9/14.

No apology, no solution offered, they basically told me I could delete my account and have no intention of giving me the bundle.

This is a KABAM and Marvel Insider cross promotion... i would suggest maybe you look into it, Kabam, because this is all kinds of shady.

I'd be happy to provide the emails with their CSR.
Post edited by Kabam Porthos on

Comments

  • DemonzfyreDemonzfyre Member Posts: 22,024 ★★★★★
    edited September 2020
    Contact marvel. No one can help you here.

    Also, I highly doubt they said anything close to " you can delete your account".
  • ThirosThiros Member Posts: 82 ★
    edited September 2020
    Them: "Dear Marvel Fan,

    Thank you for contacting Marvel’s Online Support services.

    We apologize for the inconvenience. Our records indicate that your account was awarded the points for the heroic mode of the Annunciation of Ruin on 09/14/20. Please log into Marvel Insider to view your updated points balance.

    If you have any further questions, please do not hesitate to contact us. Thanks again for contacting Marvel.

    Best regards,
    Stacy
    -Marvel Customer Care"

    Me: Sep 17, 2020, 12:31 PM EDT

    And what about the fact it was supposed to be applied by September 11th? The package I intended to buy expired on the 13th, one day before the points were awarded.

    I should have been able to buy it. If I can't get it, please just delete my account and personal information, i have no desire to be misled.

    Them: "Hello Marvel Fan,

    We regret to hear you wish to delete your account. To delete your account, please take the following steps:

    1. Login at......" etc.

    No answer to my question. No solution. Kabam partnered with them and setup the rewards, and most likely have linked up with an API. that makes this as much a kabam problem as a marvel insider one.
  • Eb0ny-O-M4wEb0ny-O-M4w Member Posts: 14,015 ★★★★★
    No point in discussing that here. Is not Kabam's problem
  • DemonzfyreDemonzfyre Member Posts: 22,024 ★★★★★
    Thiros said:

    Them: "Dear Marvel Fan,

    Thank you for contacting Marvel’s Online Support services.

    We apologize for the inconvenience. Our records indicate that your account was awarded the points for the heroic mode of the Annunciation of Ruin on 09/14/20. Please log into Marvel Insider to view your updated points balance.

    If you have any further questions, please do not hesitate to contact us. Thanks again for contacting Marvel.

    Best regards,
    Stacy
    -Marvel Customer Care"

    Me: Sep 17, 2020, 12:31 PM EDT

    And what about the fact it was supposed to be applied by September 11th? The package I intended to buy expired on the 13th, one day before the points were awarded.

    I should have been able to buy it. If I can't get it, please just delete my account and personal information, i have no desire to be misled.

    Them: "Hello Marvel Fan,

    We regret to hear you wish to delete your account. To delete your account, please take the following steps:

    1. Login at......" etc.

    No answer to my question. No solution. Kabam partnered with them and setup the rewards, and most likely have linked up with an API. that makes this as much a kabam problem as a marvel insider one.

    So you said you wanted them to delete your account. Not them. Classic. Kabam can't do anything with marvel insider rewards. They have zero control over anything that happens with that. It's 100% marvel and that's it. No one will help you here.
  • UnknownUnknown
    This content has been removed.
  • ThirosThiros Member Posts: 82 ★
    You have some reading comprehension problems there, Chief. Let me bold the important part you skimmed right past:

    If I can't get it...

    No attempt to fix it. Also, ignored the point on API and the fact that it's a partnership. No use arguing with forum trolls.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    These Forums are not the place to discuss Marvel Insider issues. If you have any questions or concerns about Marvel Insider, you should reach out to Marvel by clicking the link below.

    https://www.marvel.com/help/contact

    Marvel Insider is run by Marvel, not Kabam. We are unable to help with any Marvel Insider issues. If you receive a response from Marvel which doesn't address your concerns, I recommend getting back in touch with them for further assistance.
This discussion has been closed.