The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!

iPads won’t log in

YSBYSB Member Posts: 192 ★
in Bugs and Known Issues
Game isn’t working on iPad. Fine on phone on the same network but iPad says it can’t connect with network. Same issue for multiple people in my alliance

Comments

  • Hot_Rod2Hot_Rod2 Member Posts: 4
    I’m having the same issue...
  • YSBYSB Member Posts: 192 ★
    2 hours later. iPad still doesn’t work
  • Drummer16Drummer16 Member Posts: 324 ★★
    I can't log in on my iphone either. It jsut says problem connecting to network forever. I am getting Line notifications and using internet just fine. Doesn't work on wifi or LTE.
  • bm3eppsbm3epps Member Posts: 1,169 ★★★
    well we Android users can relate..lol
  • Kabam AhabKabam Ahab Moderator Posts: 956
    edited March 2018
    Hi All! For iOS, please see our Knowledge Base for steps on how to troubleshoot the issue. You can locate the Android Knowledge Base troubleshooting steps here. If the issue persists, please reach out to our Support Team for further assistance.
  • JayCarJayCar Member Posts: 28 ★
    I’ve had that happen to me twice. Each time the only way I could fix it was deleting the app and reinstalling. A couple other alliance members had the same issue with same resolution. Give it a shot.
  • mespadamespada Member Posts: 59 ★
    i've had to delete and reinstall the app twice in a weeks time. kept getting an unknown error. not cool at all imo, but i guess thats what hot in the streets these days lol
  • NinjaLNinjaL Member Posts: 1
    edited March 2018
    I can only log in on my iphone 6s if i delete and reinstall the game. I have updated my phone to the latest iOS and it’s very frustrating. I can log in on my ipad no problem.
  • TheBeardedBardTheBeardedBard Member Posts: 6
    edited March 2018
    I'm having this issue too. Havent been able to login for the last 2 and a half hours since waking up. Ends up saying "unknown error". Any ideas?
  • TheBeardedBardTheBeardedBard Member Posts: 6
    Anyone? Losing a lot of arena time and got full energy just sitting there!
  • TheBeardedBardTheBeardedBard Member Posts: 6
    Ok it needed the reinstall
  • Philly3974Philly3974 Member Posts: 360 ★
    I had the same problem with my iPad yesterday, had to delete app and then sign out of the game center, reinstalled game, signed back into the game center when prompted and so far that seems to be working..
  • YSBYSB Member Posts: 192 ★
    i'll try that. pretty dumb that the only resolution is to delete the game.
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