Best Of

The fairest thing to do is give 1:1 crystals to those affected, and 1:1 of the old crystals to those that open in the first 24 hours.

Then they should implement testing, which they still dont do.

worse thing is people were posting comments in alliance chats about crystals been wrong so some of us held on to ours awaiting the fix, if I had known we were returning to a 1:1 comp package ( which I got the impression they would never do again post Zola) I would have opened them as soon as possible. So the lesson here is, find out there’s a problem, give Kabam time to fix it, loose out for waiting.

the worst thing is that some of us saw comments posted that the crystal did not contain all the champs and that Kabam were working on a fix so we held off opening until the fix went live and screwed ourselves as a result. If we had known the comp would be 1 to 1 on crystals we would have all dived in and opened our stash. Trouble is last time around they declared they don’t want to do the 1 to 1 fix so it was a choice of hold or jump for the chance the comp might be decent. Bit naff really.

My 2 cents on this problem, they are just addressing people who opened as being affected and are treating them like victims, but everyone who had crystals to open on that very moment were affected by the same problem.

The thing is, giving a 1:1 crystal to only those who opened feels wrong, they would be benefiting prom their error and will create discrepancy between who opened or not.

Things would be different if the crystals were empty, but they got champs and shards and will double that.

This is perfect — I was trying to explain this point yesterday, and you did it better than I did.

There’s a lot of reasons that 1-to-1 isn’t really what should happen, but the biggest one is that the very premise of doing it that way is based on the concept that “every crystal opened could have been one of the 21 new characters,” which is simply a horrendous application of logic.

Yes, every crystal opened COULD have been one of the 21 new characters.

However, the inverse is also true: Every crystal opened had significantly greater odds of NOT BEING one of the new characters.

Compensation awarded 1-to-1 defies the very foundation of this game, which is RNG — there isn’t a single person out there who opened any amount of crystals yesterday EXPECTING every single one to be one of those 21 kits.

That is the problem with the 1-to-1 compensation — it’s rewarding something that math says wouldn’t have happened EVEN IF THE CRYSTAL WAS PERFECTLY OPERATING.

@Halaster is correct: Math needs to be a component of the compensation — the affected are not harmed because they get to keep everything they opened.

What should not be allowed is the ignoring of the fact that no one was guaranteed one of those 21 kit every time they opened a crystal even if it worked perfectly

The lesson that has been taught time and time again is that it never benefits you to do the right thing. There are so when times when a crystal has been bugged or an event has been bugged. And players have either been comped extra rewards or simply gained extra rewards.

Due to the nature of how shards, gold etc are accumulated and the transitive state i.e. champs being ranked immediately after pulled. It is always too hard for Kabam to turn back the clock and so just let it ride. Consequently those that do know something is wrong and choose to wait for Kabam to address the issue will fail to benefit.

Here's the kicker. With the Zola comp they explicitly said they don't want to reward the lucky few. So, what's changed here? Now it is ok to reward the lucky few? For every time they say one thing, they will do the exact opposite.

Amazing how many viable solutions are presented on the forum. This is another great one.

it’s like Kabam huddled into a meeting room and actively picked the worst possible option.

This is a fair solution. Only have it be a 90% chance to get 1g and 10% chance at one of the 21x 7 star champs not in the pool.

They still keep the extra sigs they got from the old crystal, but the disparity isn't anywhere close to being as enormous.

I think there's a much better solution for this.

Instead of giving 1:1 7* crystal, give 1 "we f*ed up crystal" per 7* opened while the pool was incomplete.

What is a "we f*ed up crystal", you say?

It's a modified arena crystal, which gives gold, units and a rare 7*. Just create this crystal, with the chance of winning a 7* proportional to the increment of the base pool. For example, the total pool is now 200, but 20 are new, so put a 10% chance of a 7* result on the "we f*ed up crystal", which gives only one of the new 7*s, when you hit this jackpot.

By doing this, people can still roll the dice for new champions without racking up undeserved shards and sigs and break the game competiveness, and can score some small gold and units for the trouble, like arena farm.

You're welcome.