Best Of

From what I can observe: 7 days=shame on Kabam, >30 days=shame on the summoner.

It means that you’ve done the wrong thing at least once and Kabam has either messed up and handed you your second ban in error, or you’re just pulling everyones leg and you’re actually a rotten cheater who messed up twice.

I can imagine it’s probably the latter by now mate, Kabam have sorted through the banned list.

No one asked for your opinion.

You did, when you posted on the official forums.

The explicitly stated purpose of the forums is to provide a space for discussion between the players of the game. It is not a customer support portal, and while developers and community representatives do monitor and participate, they are not obligated to do so, nor are they obligated to respond to requests.

Anyone who posts here is implicitly solicitating comments, discussion, and feedback from the other members of the community. No one outside of the moderation team has the right to police forum threads or dictate responses.

Last week I wrote Game Support because I miss a 7 star champion I got on a Basic Crystal Pool (a Count Nefaria btw ) during the Game Outage on 06/12. They sent me this answer... According to this I am not getting my champion back. So at least, when is this "compensation" going to happen?

Hey there! In your original message to support did you describe the incident with the 7 star specifically or just ask about the game outage? Ive been told support should be able to help you with things missing because of the outage. That said, its possible there may not be a record of it and without something like a screenshot it may not be possible, but either way support should be able to speak to your specific situation.

I told them specifically the champion I was missing but they told me what shows on the message... They are unable to provide it. And no, I didn't take a screenshot of that moment, I just assumed that reseting the game was the way to go, like other times before, and that the champion would be there...But no. That is why I am really confused.

Game outages do not generally cost players anything. The recent outage was special because it was Google itself that went down in a widespread way. Because of that, it is possible that the game itself has no record of you pulling that champ, because the systems that would have those records themselves were not working at that time. If that's the case, Kabam would have no way to easily verify you lost something, and would need some sort of evidence on the player's part to validate compensation.

That said, it might be possible for support to at least know you lost something, if not what that something was, and return it. In theory support could compare your account inventory before and after the outage, and see you're missing a crystal. However, this would take time, because they would have to verify that a) you did not pull a new champ (easy), b) you did not pull a dup (harder, you'd have to verify all sig levels were the same, and c) you did not pull a max sig champ (less harder, you'd have to verify all max sig crystal counts are the same). Normal support may not be in a position to do all of that.

PM me your support ticket number, and I'll see if I can get someone to look.