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TRUST is a form of currency and it is the most important currency in MCOC

Ppl trust in the banks so they keep their money in the banks
Ppl trust in their local currency so they don't sell their local currency and buy USD
Similarly, spenders need to trust the game to spend money in the game
Players need to trust the game to spend time playing
When a valiant player quit, new players that join the game cannot replace the valiant player bcos it takes a long time to develop their new accounts

The spiderwoman issue has caused some trust issues in the game, spenders and players have lost some trust in the game, Kabam has made some compromise regarding Spiderwoman but it is hard to gauge the severity of the trust issue without key forum function like polling

The change in EQ is another major change that caused players to drop off, Kabam is making more changes to EQ every month but players have already quit or is playing less

The compensation delivery was bugged, some players received multiple compensations, players cannot trust Kabam to get things done properly, the second compensation is promised, I don't care about the second compensation actually

So the point is this, the trust is already broken for some, Kabam needs to earn back the currency from the playerbase
Every major change to the game may cost some Trust to be lost, Kabam maybe needs to listen to the CCP before rolling out major changes that will be game breaking

Everyone wants the game to continue on for years but how much Trust currency is left for Kabam is unknown, everyone will find out when the major sales for this year is concluded and Netmarble releases quarterly reporting