Best Of

Yea let us know if you don't hear back today or tomorrow but folks are likely catching up on tickets from over the weekend, and just guessing based on the language issue and the message post times, we're a few timezones back from you haha.

I know hopefully they can fix the issue . D u think they will? The prob that end of event Is just few days away....

My guess is probably. They are also not limited by the extent of the event to simply swap champs.

I will take this opportunity to say that a big problem that people often have with support is that they ask for the wrong thing, and it is something support cannot do. Support will not always parse what you're asking for and try to work backwards to what you want. They will simply try to execute the request, or say this cannot be done.

The correct thing to do in situations like this is to always state what you did, specify the mistake you made, and tell support what you intended to do instead and ask for assistance. Say "I picked this champ from the selector by mistake but I actually wanted to pick this one, can you help me?" Don't say "hey support, here's what I want you to do, refund my poolshields, or if that is not possible then give me back the selector." Both of those support is not authorized to do, so they might just say no and close the ticket.

Let support know what you intended to do, and see if they have an option that will get you there. Don't pick options for them that you think will work.