Best Of

The Basic Shards were supposed to be there by the Loyalty Crystal, popping that back

If you want full transparency here it is.

When something like this goes wrong the comp process requires:

1. Someone from LO to decide what we are going to provide for compensation
2. Someone on the data team to produce the list of affected accounts and the compensation for each
3. Someone on LO to create the comp package in data
4. Someone on LO to write the comp message
5. Translation of the comp message into all of our official languages
6. QA testing of the comp message
7. Scaling our servers to send out the comp message

We got numbers 1-6 on that list done last week and the comp was scheduled to go out Thursday, but our engineering department requested we hold off until this week so they could double-check the server scaling plans. You'll recall a comp we sent out a few months ago crashed the servers and created a bunch of knock-on issues, obviously we want to make sure that doesn't happen again. So it will go out some time this week, as soon as we get the green light to hit send.

Really good post, thanks for sharing. R6 Punisher for the top 3 is a really crazy top prize, but getting your own custom profile picture is the coolest idea, I absolutely love it.

Honestly I looked at the BG store update and thought my game was bugged.

This is the most lazy, path of least resistance comp Kabam has ever given out. Just throwing in the towel in terms of using any brainpower to solve the issue they created. I've been around long enough to know that the crystal would likely be FUBAR upon launch so I waited to open. My reward? I get punished to the tune of 30+ 7* crystals. And it isn't even about pulling the new champs. Kabam has made 7* sig stones a premium item in the game, and I miss out on what? The equivalent of 600 sigs stones and enough shards for a titan crystal because I didn't open at the exact time of the intended update. Just terrible.

If the comp is going to be 1:1, then give EVERY summoner a 1:1 based on how many 7* every account had one minute before the intended update and issue that many 7* shards to ALL summoners.

Bro, Kabam has completely vanished after that comp announcement. You have people like Seatin and Lagacy with their half a million subscribers explaining how awful their decisionmaking is, so they're probably just hiding out hoping for the community outrage to dissipate.

What are you on about when the radiance and BG store are updated?

They advise in advance that a store is being updated. People can choose to hold or not to hold. And due to caps on those currencies, people can't hold indefinitely.

Compensation for Raids almost always comes in the form of revives. If they drop a package, it's for pain and suffering. It isn't a 30 minute "lucky" or "unlucky" window that doesn't have the safeguard of an entire week and an entire battle group to help get through a raid. You're drawing really odd parallels.

We aren't expecting AAA performance. We're expecting them not to continuously make the same mistakes over and over again and then be inconsistent about how they resolve them.

Only a few months ago we had the Zola titan screw up and they posted in the Zola comp announcement they didn't want to award the "lucky few", yet this is exactly what they've done here.

The issue is that this is on the back of them trying to give all the warm and fuzzies before Cyber saying we will be better, we will do better and then it's the same again. At this point we collectively are the fools… fool me once etc etc.

And I have no idea what your TLDR is supposed mean about skill issues. You think it takes skill to open crystals early? You mean people need to stop being overly comped to address skill vs roster gap? I think what people find "unfair" is the idea that those that do the "right thing" i.e. wait for fixes etc, almost always lose out.

I don’t know how I feel about the huge inequity the compensation will bring but I’m more worried about the fact that despite the car crashes of the the last couple of months Kabam seem completely incapable of running their own game properly. Its an absolute dogs breakfast of a QA set up they’ve got going on.

Just be consistent Kabam, is it really that hard??