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Kabam docked my alliance without any explanation

I'm a leader of an alliance and got docked. The person that got banned has no idea why. Doesnt share acct info and has not received any answers from Kabam. I never got an email from Kabam regarding any violations. I emailed Kabam 6 times with only a generic response and they are looking into it. Meanwhile, all the other members that spent time and money are obviously frustrated with the game because Kabam wont justify why they did. This game is going down the toilet and the Kabam support staff has not helped at all. Please Kabam, fix the issue at hand. My alliance was punished and how can a leader explain to the members what has happened. If a player is cheating then they should be banned for sure, but how can a leader know if and when someone is cheating. Not only that but to punish 29 others for 1 person's wrong doing doesn't sound like justice. It just encourages people to throw the towel in. Answers would be greatly appreciated.
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the only explanation after several emails was "there has been piloting"
2) Kabam sharing any information about why a player has been banned increases the likelihood of players finding new ways to cheat. For example:
Alliance Leader - "Member #21 got a one week ban, Kabam said they used the super ultra lame account sharing technique. Member #21 said they'd used the super ultra lame account sharing technique for the last 5 AW Seasons and never got penalized."
Officer - "That sucks, now we know the super ultra lame account sharing technique is no longer safe to use. Tell member #21 to only use the even more super ultra lame account sharing technique from now on, we need his prestige to stay top 10 in the AQ prestige race."
My source on undetectable account sharing methods moved out of their parents’ basement last month. Thanks for getting me up to date.