Alliance energy request button broken!!

IamTryingMyBestIamTryingMyBest Member Posts: 76 ★
in General Discussion
I've already sent in a support ticket but I wanted to know if anyone else has had this issue?

I've not been able to press it since the update, its been way way over the 8 hours timer so that's quite a lot of energy that never came because of this crappy little bug/glitch or whatever

Comments

  • MrsGondola420MrsGondola420 Member Posts: 149 ★
    I was able to ask, and after I did the 8 hr timer reset.
  • Archangel442Archangel442 Member Posts: 158 ★
    Have you gotten a response? Mine is greyed now too
  • IamTryingMyBestIamTryingMyBest Member Posts: 76 ★
    Archangel442 said:

    Have you gotten a response? Mine is greyed now too

    Still nothing !!
  • HeadrollerHeadroller Member Posts: 255 ★
    It only works if you completely run out of energy AND are eligible after the 8 hour timer.

    It used to be that you could ask for energy at 69/70 as long as the timer had reset.

    Just a change they made without notifying I guess.
  • DNA3000DNA3000 Member, Guardian Posts: 19,831 Guardian
    Headroller said:

    It only works if you completely run out of energy AND are eligible after the 8 hour timer.

    If that's the case that's ridiculous. What if you're on a map with three energy cost per move, and you're down to one energy point? You can't run out by moving: you have to wait to get two more energy, then move, then ask for more energy? That would be crazy.
  • GroundedWisdomGroundedWisdom Member Posts: 36,619 ★★★★★
    It seems to be a bug that some are experiencing and not others. I've used it since the Update.
  • HeadrollerHeadroller Member Posts: 255 ★
    Looks like it’s working normally for me now.

    IOS user
  • IamTryingMyBestIamTryingMyBest Member Posts: 76 ★
    Now on day 2 with the same issue still, I've tried multiple different scenarios and nothing has worked so far.
    @Kabam Miike @Kabam Zibiit @Kabam Vydious

    Any idea what's happening here please!

  • MrsGondola420MrsGondola420 Member Posts: 149 ★
    Headroller said:

    It only works if you completely run out of energy AND are eligible after the 8 hour timer.

    It used to be that you could ask for energy at 69/70 as long as the timer had reset.

    Just a change they made without notifying I guess.

    Not accurate. I made one move in Act 4 earlier from full energy, and then hit the help request like always and had no issues. Seems like it might just be a bug for some, not all.

    Playing on a Samsung Galaxy S8, latest Android and app update, without help button issues. Maybe it's device related?
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