Compensation for bugs

Frnkielo

I’m currently a few paths away from 100 preventing act 6..fighting setinel for 8th time and I usually one shot him with my 5/66 Hyperion..except with this bug I kept dying trying to attack after his L1 until I checked forums and realized it’s a bug..will kabam be giving back spent revives or something in general to all players..very frustrating bugs

BelaPich

Sure please! Don’t just say sorry

venon87

Also for me yesterday it cost me a lot of heals and revives in AQ/AW because of the new big issues. This is a disaster of a release.

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InfinityM04

I would just focus on the fix. It's only been two days. Once everything is fixed, then I would start making compensation threads. Just saying. Not trying to be rude, but compensation is the last thing on their mind right now & I'm sure they are aware of what people have spent prior to knowing what bugs were in effect. So I'd say we just wait until these things are fixed, and then we can bombard them with all the compensation questions we have. Cause there's going to be A LOT.

Ankalagonn

Didn't we just receive a compensation package?

BillLisBack

Ankalagonn said:

Didn't we just receive a compensation package?

Perhaps that was a preemptive gesture.

In all seriousness, let’s let them focus on the many fixes right now. That is much more important than compensation ATM. Especially as new content is about to drop...

venon87

BillLisBack said:

Ankalagonn said:

Didn't we just receive a compensation package?

Perhaps that was a preemptive gesture.

In all seriousness, let’s let them focus on the many fixes right now. That is much more important than compensation ATM. Especially as new content is about to drop...

So how is it that exactly before new content drops ( 6.1, Variant 2, new EQ, new AW map) lots of issues appear, gifting is removed, etc etc.

MSRDLD

That’s what that care package last week was for. Preparation for all of this

Mirage_Turtle

ThaDevil said:

Yeah this definitely deserves epic compensation, probably the biggest compensation package weve gotten to date as this update is borderline game ending. The players who stay after this inexcusable laziness in testing deserve a substantial reward for their patience. Maybe a 6* featured xtal for level 60 players and a feature 5* crystal for players under 60. Throw in a t2 alpha, 3 tier 4 basics, and 15k t5 basic shards. That kind of epic.

Last summer saw an update that not only caused laggy framerates in-game, but also overheated phones to the point of damaging them and significantly shortening battery life. The issue lasted for months before being resolved. The end result that was your choice of a small gift (not compensation) package focused on one area of the game (AQ, Questing, AW, etc.). This event was not called compensation in-game, instead it was wrapped up into the Summoner Appreciation event, which was shortened from 1 month to 1 week.

I say that to say this...don't get your hopes up for "epic compensation". Personally, it's probably best to not expect compensation at all. Expectations should be managed in events like these.

ReyAlemán

I knew I should made my act 6 legend run before... now 2 of 6 bosses are "bugged" (Loki & Sentinel), it will be harder now, ggs.

Kabam Lyra

Hi all,

Our focus right now is on investigating any ongoing issues with the 22.1 update. We'll update the Known Issues thread with the status as we have any new or additional information to share.