AW match ups randomly canceling themselves

For the third time in two months, my AW enlistment has canceled itself, despite ALWAYS enlisting in EVERY War. Does every day really need to include a bug that denies my team rewards. Thanks, Kabam.

Comments

Planc2007

Hey y'all -

If this is happening to your alliance, please let me know your alliance and the tag.

If you don't feel comfortable sharing it here just shoot me a PM!

Thanks in advance!

@Kabam Vydious
First time it happened to us. Alliance is ISO8E ENFORCERS ANONYMOUS.

It happened for the war placement that started on July 1st. We did not even get to place defense.

solidhak

Enlisted for war Sunday for matchmaking and got unenlisted automatically, dropped down from Gold 3 to Silver 1 because we didn't participate in any war. Our alliance will lose out on Gold 3 season rewards because of this.

(Chx-A)

Jthomsen2

This just happened to our alliance again today. This is now the 4th or 5th time it’s happened. I even checked to make sure we were enlisted. My tag is [BoB81]. I also spoke to others in the leaders lounge2 chat that had it happen today.

NKTRNL

NKTRNL [XiLD] it happened to us as well.

Berenhp

This just happened to us. Alliance [MNK1]. Different officers saw it unlisted and kept enlisting us. Apparently it never stuck. Is there something that can be done since getting no points during season 11 might really hurt us?

Dewy4

For the last couple months I’ve had issues starting wars. It either won’t let me enlist or either says I am but when I go back and check, it says we aren’t. I’ve had to continuously restart my phone just to enlist. Hopefully something can be done about it. I use an IPhone XR to play

Dewy4

SEMOlette

I am having an issue with war enlisting. And I'm wondering if I'm not the only one. One of two things happens. 1. I try to enlist and it reverts to previous screen. It does not enlist. Or 2, it claims I have enlisted but when matchmaking happens kabam claims we have not enlisted.
The 2nd one happened to me again today, now we will miss out on this war. I have a routine I know I did enlist us, but according to kabam we failed to enlist. 😠😠😠
Is this an android bug?

Kabam Lyra

Hi all,

We are still looking into this but in order to do so we need some specific information from those experiencing the issue with enlisting in wars.

Can you please share with us the following:

Alliance Name
Date/Time enlisted
Date/Time you were no longer enlisted
Date of any missed war
Any leadership or battlegroup changes
Did leadership manually un-enlist and then re-enlist?
Anything else unusual that happened at the time

Kckckckc

Has anyone heard if there is a resolution/compensation for this issue? I submitted 4 different tickets, and was finally told to check forums for any new updates. We missed plat 3 rewards because of our 1 missed war from this issue.

Kckckckc

@Kabam Lyra I already provided that info when working with a rep on my last ticket, but I can do so again here if it will help.

Kabam Lyra

@Kabam Lyra I already provided that info when working with a rep on my last ticket, but I can do so again here if it will help.

If you've already shared this information with our support team, you don't need to share it again here. Thanks for checking!

Berenhp

Hi all,

We are still looking into this but in order to do so we need some specific information from those experiencing the issue with enlisting in wars.

Can you please share with us the following:

Alliance Name
Date/Time enlisted
Date/Time you were no longer enlisted
Date of any missed war
Any leadership or battlegroup changes
Did leadership manually un-enlist and then re-enlist?
Anything else unusual that happened at the time

[MNK1]Darksiders
Many times between August 2nd and 3rd
Many times between August 2nd and 3rd
Missed the war that started attack phase on August the 3rd
No leadership or battlegrouo changes
Different officers started in because it always looked like enlisted, but none un-enlisted
Nothing unusual that we remember

AquarDragon65

Happened to us today!
Alliance Name NCNs
Date/Time enlisted: Aug 10th (yesterday)
double checked shortly after
Triple checked in last 10min of today's war ending
Date/Time you were no longer enlisted- discovered approx 7pm MST
Date of any missed war: Current
Any leadership or battlegroup changes: none
Did leadership manually un-enlist and then re-enlist? No
Anything else unusual that happened at the time: nothing
This is the second time this has happened, last was about 4months ago!

Please help!