About the refund policy
Cayko
Member Posts: 111 ★
The thing is you don't reimburs people for the **** YOU cost them. It's all from hazy phrasings, inconsistent phrasings, bugs etc and what not. If you were legit with that alot of people wouldn't have to refund but you just leave em with the only option to buy their own stuff back which you cost them. Ofcourse they'll refund that.
They have gotten those refunds cuz payment method, with a cash pool held by the middle man (apple, google) is to ensure that all trades are accordingly. In alot of instances the middle man (apple, google) hasn't agreed with your bad ways with customers.
Now you're literally saying "if we can't push you around we won't allow you to buy anything".
That's applying pressure, or leverage, in this middle man system, trying to tamper with it. What does the middle man (apple, google) say about that? If I'm not mistaken your game is dependant on their platforms.
Remember, alot of the refunds that went down was cause by you, making people feel the need to take something back.
They have gotten those refunds cuz payment method, with a cash pool held by the middle man (apple, google) is to ensure that all trades are accordingly. In alot of instances the middle man (apple, google) hasn't agreed with your bad ways with customers.
Now you're literally saying "if we can't push you around we won't allow you to buy anything".
That's applying pressure, or leverage, in this middle man system, trying to tamper with it. What does the middle man (apple, google) say about that? If I'm not mistaken your game is dependant on their platforms.
Remember, alot of the refunds that went down was cause by you, making people feel the need to take something back.
64
Comments
Yes the game is buggy. Yes the game is unstable. Yes there is BS rng. Yes there is seemingly unfair gameplay mechanics. But that does not give anyone the right to receive items with a monetary value attached to them for free by requesting a refund after the initial purchase and expecting to be able to continue purchasing and potentially refunding because of something you dislike about the game.
Then you say they will get compensation but doesn’t cover half of what they spent due to the bug !
How does this add up ??
Not only they I’m sure due to the data protection act Apple are not allowed to give details on who they refunded !
This is my view,
People that abuse refunds and use 3rd party unit buying scams ect I agree should be cracked down on.
But for the players that play and enjoy this game when we spend real world currency to be faced with a bug! What do we do then ?
As far as the compensation packages they I have received so far from issues from Kabam don’t even get close to what I actually used, so will have to be a change in policy when it comes to the bugs that cost players real money !!
Except when facing the mephisto vs 6.2.6 the champion boss. In which mephisto didn’t stop him from producing buffs. I wrote to support, they asked for a video of it. So I had to revive mephisto, take the video and send other information. I asked for the revive to be refunded to my account and “support” refused to until they could consider full compensation for this bug.
It's not the big stuff like that bs in act 6.2 as of now but minor ones as input losses, that sp3 bug (where your champ ran towards the opponent) etc which makes you need to use alliance potions. I don't know of any occurance a guy has gotten his stuff back
Player a - bought 1500units to beat champion boss that was bugged and couldn’t be taken down
Player b - bought 3000units to beat champion boss that was bugged and couldn’t be taken down
My point is I understand why Kabam is coming from but, every player would of spend different amounts, unless they look at who used the most items and spent the largest amount of units and then reward, every single player that experienced the bugged boss, that amount .
That’s my point we would of all used and spent different amounts,
Let’s wait and see if it’s outstanding and amazing and covered the amount I spent ect then hats off Kabam, people shouldn’t get in app refunds but if it’s doesn’t come close to what they spent
Should they be entitled to in app refund ??
There was a crystal which guaranteed a certain 4 or 5* champ which included war machine
Didn’t say 5* war machine was excluded so some collectors bought it with the intent of getting him and he wasn’t in it
Or in cases of the t5cc deal where it didn’t state the amount of shards per crystal and showed one of the same design as the 11.25k fragment crystals
For the topic of the thread, two different things are being discussed here. Compensation and refund.
Imagine someone would buy units. Then ask a refund and get the money back, and still keep the units. How is that fair? Why would someone be against this?
Talking about compensation for bugs is a different thing here. You are taking advantage of something to talk about other, and things like these happen for every update with the usual threads "yeh new content is nice, but what about the bugs?" or the "hey you are fixing this bug, but what about THIS ONE?".