**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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My only concern is when a mistake in purchase gets made whether it be a double charge, item wasn't delivered, etc... I've only personally had an issue with a purchase not being delivered once and support was more than helpful enough to rectify it for me once I provided them with purchase screenshots. I've however heard some stories that didn't go quite as smoothly. All I can do is hope that if someone does have a purchase issue in the future that support is as helpful to them as they were to me in this instance and a few others unrelated to money purchases (bought the wrong sig stones from the featured store is one that comes to mind). Ice never personally had an issue with any support ticket I've raised so all I can do is hope for the same for others (when they're actually justified). People dumping a ton of units into "bugged content" and then claiming a refund isn't one of them imo. You chose to continue to spend units on something that didn't seem right. That one is on you
There are a lot of places their new policy falls apart IMO. I whole support them attempting to stop fraud, but I disagree that removing a consumer protection (being able to refund purchases externally) is a good idea, especially when you need to go through like 8 levels of support before you speak with anyone who can do more than copy\paste answers from a guide.
Anyways, replace any CC in my prior posts with TC and then they're correct.
It would be a weird statement which is why I'm curious to read it if it exists, because the FTC is not in the business of making such legal declarations absent caselaw.
I'm also sure that this ToS has rules about the game standard matching the costs reflected by the exchange value they've set up witj the unit system.
Now they're leveraging it. Ofcourse Kabam need to nail the "egregious" ones but this way they punish legit people which the middle man payment method is set up to protect in Kabam's shortcomings. Ontop of this the middle man system is something the customer should be able to rely on in legit cases.
When a compensation is in place and kabam refuses people could find it reasonable to BUY the stuff back, refund ans keep the items = self made compensation = legit
I bet it's not easy being a forum mod when you're not on the same page as your terrible support team. Maybe you guys should switch jobs? People would get the right support and the new forum team could be how bad they wanna be cuz no one would complain at the forums anyway
Well, the problem with your statement is that there are ALOT of players with legit causes who got kascammed
Neither do I believe Kabam's own ToS can override the "ToS" Kabam agreed on to use Apple's and Google's platforms.
If it actually was like that you could be damn sure that refunding would have been shut down all together as a function in Mcoc