[iOS] 24.0 Lag, Crashing and Performance Investigation

Hi Summoners!

Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.

As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.


If you are experiencing crashing, lag, unresponsive controls or performance problems in the iOS version of The Contest, please reply using the template below.

This thread is for iOS users only.


In-Game Name: Please include your in-game (not forum) name.
Device and Model: (Example, iPhone 7)
Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.”
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
Game Version Installed: To check which version of the game you have installed, go to the App Store and confirm that you have the latest version installed which will show you the number. This thread is only for those on the 24.0 version of the game.
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.

Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.

Comments

  • nagarajtg5nagarajtg5 Posts: 5
    In-Game Name: Ekhalavya
    Device and Model: Motorola G5S plus
    Device Operating System: Android Oreo 8.1
    Cellular or WiFi: Both
    Game Version Installed: 24.0
    Game Mode: Story quest Act 5.3.6
    Description of the Issue: If I quit the fight manually, the **** loading screen for ages and don't go to the back screen. I need to manually close the game and restart it. If I win or get K.O. there is no problem in that. Could you please check and update ASAP.
  • MadTitan616MadTitan616 Posts: 30
    In-Game Name: MadTitan616
    Device and Model: iPhone XS Max
    Device Operating System: iOS 12.3.1
    Cellular or WiFi: Both, Sprint cellular.
    Game Version Installed: 24.0
    Game Mode: All modes of play.
    Description of the Issue: I get lag a few times per fight or a massive frame rate drop. Typically this occurs when the opponent is dashing in for a medium hit or casting a special attack. It doesn’t happen every time but I notice it at least once if that fight last longer than 20 seconds or so.
  • Severus35Severus35 Posts: 37
    In-Game Name: Belphégor
    Device and Model: iPhone XR
    Device Operating System: iOS 12.2
    Cellular or WiFi: Both
    Game Version Installed: 24.0
    Game Mode: All
    Description of the Issue: Random massive frame rate drops. This issue began with the Human Torch & Annihilus update which was supposed to improve performances on older devices. I certainly hope it worked for those guys but for my phone it's a disaster.
  • Aeonic_ChiAeonic_Chi Posts: 2
    In-Game Name: Aeonic Chi
    Device and Model: iPhone 6
    Device Operating System: iOS 12.3.1
    Cellular or WiFi: Both
    Game Version Installed: 24.0 version
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.
    Description of the Issue: After selecting a champion to fight, before it starts to load or during the loading sreen, it crashes. Normally it happens after 7 or 10 minutes of game-play. But sometimes it happens right after I open the app after 2 or 3 hours of rest on my phone. There is not a particular champion that has been affecting my game-in experience.
  • DrBairagiDrBairagi Posts: 11
    edited July 5
    In-Game Name: Dr Bairagi
    Device and Model: iPhone 8 Plus
    Device Operating System: iOS 12.3.2(16F250)
    Cellular or WiFi: Both
    Game Version Installed: 24.0
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest. Also Crystal Opening*
    Description of the Issue: After entering into fight in the very starting of the fight, there are frame drops.Sometimes in the middle of the fight also it becomes laggy.
    *Today I opened spider serse crystal, got 4Star King Ping. but the special objective is not achieved of opening a four star. Is king Ping not spider verse?
    It happened before also, yesterday I opened 3 star siderman sym, still there is no update in special objective.


    thanks
  • Legend_X95Legend_X95 Posts: 58
    edited July 5
    In-Game Name: Legendx95
    Device and Model: iPhone 6s plus
    Device Operating System: iOS 12.3.1
    Cellular or WiFi: Both, Airtel cellular
    Game Version Installed: 24.0
    Game Mode: All modes of play.
    Description of the Issue: Well i made a few posts about it that the dexterity isn’t working quite a lot of times on defenders whose specials totally have to be dexted i lost my whole team on master stark enchanced spiderman just trying to dex his sp2 and I’ve been fully exploring uncollected since like more than a year without any items. This dexterity not happening is actually total failure of swiping back the champ loses its block but stays at the same place resulting in combos by AI or KOs by specials and it’s not just happening to me but a lot of my alliance members and some people in other alliances too. However take your time i have no hope of getting this fixed any time soon as it’s just happening to a minority of us 😊
  • Plato92Plato92 Posts: 42
    This had been going on for 5 months now and still nothing. Y’all aren’t doing your job when the game is at the very least 70% playable and then say you are working on fixing it and months go by. People have been compensated for 6.2 and that came out a month ago, but yet we have been waiting since February and nothing has been resolved or even sent to those being affected by this issue. I was affected by it in February to March and nothing was sent to me or anyone else affected. How is it fair for people being compensated for 6.2 which was released last month, but people who are being affected because of crashing and lagging haven’t received any form of compensation. We need to be compensated for this issue. Please fix this.
  • KaZichaoKaZichao Posts: 45
    In-Game Name: KaZichao
    Device and Model: iPad Mini 4
    Device Operating System: iOS 12.3.1
    Cellular or WiFi: Wifi
    Game Version Installed: 24.0, latest available
    Game Mode: all gameplay
    Description of the Issue: my iPad keeps heating up after game is running for 5-10 minutes.. doesnt matter if i do fights in any event, or just roam in menus..
    Been going on from 23.x game version and i updated iPad Mini 4 to 12.3.1.
  • Plato92Plato92 Posts: 42
    Is there anything new on this subject @Kabam Lyra and @Kabam Miike
  • MeecrobMeecrob Posts: 9
    In-Game Name: meecrob
    Device and Model: iPhone XS
    Device Operating System: iOS 12.3.1
    Cellular or WiFi: Wifi
    Game Version Installed: 24.0, latest available
    Game Mode: Monthly Event Quest
    Description of the Issue: IPhone keeps crashing as Domino vs Domino match starts in Chapter 2.2 Domino has the synergy so she's the champion chose. I've restarted exactly 21 times and she's now at 761 health and I'm not restarting the chapter. I've spent energy etc., getting to the point I'm at so here are my choices: wait until it's patched and then finish from where I'm at, or miss out on completing master mode and it's rewards. I'm again, not restarting and resetting and if necessary I'll just not finish master mode just to prove my point. This is on you guys. Never complained before but this is getting absurd. I play on one of if not the best devices and shouldn't be having this issue. If I end up leaving my champs there for 30 more days so be it but this is on you guys. I pay to play this game and this is not the way I'd have this be but oh well. It is what it is. If it doesn't get resolved then I'll post again in a month if they end up stuck for that long.
  • Plato92Plato92 Posts: 42
    It happened to me too back in February, but for me it was 4.3.5 and I would get ambushed them it crashed on me with my iPhone 6s. Even though my phone is older then yours it is still able to play this this because I keep it up to on every update that comes out for the phone. I think they are stupid for taking this long to fix something. In February it went to mid March before I could do anything in 4.3.5 and so on. My game is working good now, but they should’ve sent everyone affected because this issue a compensation package. Y’all are dropping the ball on your game because y’all aren’t doing to fix the issue and compensate for it.
  • Plato92Plato92 Posts: 42
    To make matters worse y’all can’t even answer an email sent to either one y’all about this issue.
  • Mattdavis1024Mattdavis1024 Posts: 3
    Hi I am reporting a bug I have found since the most recent update. In back to back alliance wars now whenever my 5* duped rank 4 domino fights another domino my game crashes and the app restarts at the start of the fight. It is not an issue on my end. It has now happened in 2 aw in 4 fights. I go back in with corvus and am completely fine. Domino is a main counter to a duped domino. I am also the main boss killer for my bg. This bug has cost me resources and atleast one aw loss and possibly this one too. Please look into this issue tag is deltasky1024. Thanks
  • MeecrobMeecrob Posts: 9
    @Kabam Lyra is this being worked on? Suffering a loss of Master mode rewards is a bit hurtful given the shards given upon completion....
  • Plato92Plato92 Posts: 42
    She won’t answer. Trust me I should know because I even sent her multiple messages from here and she never answered them just ignored them and removed her from them.
  • Convict1Convict1 Posts: 19
    Name ++convict++
    Device samsung galaxy note 9
    Device operating android 9
    Cellular ir wifi: both
    Game version 24.1 latest update whatever that is
    Game mode all modes
    Description in attack and defense right on the middle my champ will just stop leaving me wide open being non responsive and parry is not working properly go to parry and it works less than half the time I've reset my phone turned off the game and deleted and reinstalled the game no change.
  • Plato92Plato92 Posts: 42
    You placed yours in the wrong chat your should have went in android chat
  • SkyFoXQSkyFoXQ Posts: 7
    In-Game Name: SkyFoX Q
    Device and Model: IPad 2 air
    Device Operating System: iOS 12.3.1
    Cellular or WiFi: Both, on cellular I use Vodafone
    Game Version Installed: Latest version 24.0, of the game.
    Game Mode: Home screen
    Description of the Issue: I have been trying to connect to the game for the past 48 hours and it doesn’t seem to work. I have rebooted my device, reinstalled the app, updated everything, reset my router and even tried using different networks. It just doesn’t work. I’m hoping to get a response from kabam to fix this issue.
  • SkyFoXQSkyFoXQ Posts: 7

  • Plato92Plato92 Posts: 42
    SkyFoXQ said:


    Did you send a ticket to the support team with a video or pic showing this to them.

  • In-game name- abhishek_2107
    Device and model- iPhone XR
    Device version- 12.3.1
    Cellular or Wi-Fi- Both
    Game version- 24.0
    Game mode- Arena
    I face dropped frame rates and the occasional stutter while in the arena but not when doing story or event quests. And the game sometimes just crashes out in the middle of the fight or just gets stuck on the loading screen for a long time, have to force restart.
  • SkyFoXQSkyFoXQ Posts: 7
    Plato92 said:

    SkyFoXQ said:


    Did you send a ticket to the support team with a video or pic showing this to them.

    Where/how do I contact the support team. I thought this was it..

  • SkyFoXQSkyFoXQ Posts: 7
    Here you can contact kabam: “http://kabam.force.com/PKB/KbContactUsForm“ I hope they will respond soon.
  • SkyFoXQSkyFoXQ Posts: 7
    Plato92 said:

    SkyFoXQ said:


    Did you send a ticket to the support team with a video or pic showing this to them.

    Thanks for the heads up!
  • MeninøMeninø Posts: 1
    In-Game Name: Meninø
    Device and Model: iPhone XS Max
    Device Operating System: iOS 13.0
    Cellular or WiFi: Happens both on WiFi and cellular. Verizon.
    Game Version Installed: 24.0
    Game Mode: All/None. Can’t get passed loading screen.
    Description of the Issue: Game isn’t making it past the mysterio loading screen. Killed the app, uninstalled the game, redownloaded it, turned off my phone, and hard reset my phone still nothing the issue has been going on since 7/10/19. Still able to use my account on my iPad but through hotspot off my iPhone. No gameplay has been on my iPhone since all recent gameplay has been on my iPad due to iPhone screen stuck and not making it past mysterio loading screen.
    Thx.
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