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Cancelled war enlistment [Merged Threads]

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Comments

  • csexton00csexton00 Member Posts: 131
    edited November 2019

    csexton00 said:

    Sure it has been said before, but why didn't they just pause the season and make the last 2 wars not count toward the season points? Seems like it would have been a much better solution than having to figure out how to compensate those that dropped in ranking because the bugs stopped their war enlistment.

    Compensation would have still been a factor, even when they decided to just cancel the season on friday, which was very well possible, since again it was completely clear how the season ranking was impacted to an at that point unforeseeable degree, because alliances were also affected by the time-loop-glitch in aw.

    Alsp stopping the season would have resulted in alliances being unable to climb up to the next tier, which essentially was still a possibility for every single alliance at that point. On top of that stopping the season would have resulted in essentially every single player being unable to qualify for season rewards, which literally every single summoner, even those not in an alliance at the point the maintenance happened, would have had a chance to do.

    But now they created a situation in which everything mentioned above still plays the same factor, but they literally added even more problems to the pile, namely those alliances being unaffected so far putting in effort and ressources to play an, in their eyes standard aw season, because again they didn't even send an in-game message yet, and an overabundance of byes disrupting the ranking even further.

    This whole season is practically done for. And it was already done for on friday. Not simply cancelling the season was just a ridiculously unwise decision, now resulting in a way bigger pile of things to consider for kabam when it comes to compensation and a frickload of uncertainty for summoners, and kind of especially for alliance leaders/officers.

    You could have stopped the season on friday and work out a compensation plan over the course of this week. Realistically, judging from past situations, how are you guys planning to even remotely clear this up before the end of the year?

    And you still didn't manage to send out an in-game message to at least explain how some alliances got automatically unenlisted, possibly resulting in a lot of distress, discomfort and distrust in alliances not working with outside of the game communication.
    By pause the season I meant start the season back when they fixed the problems and possibly added some extra time to it so everyone would have the same opportunity to move up and down without the bugs changing their chances. I agree that I don't see a workable solution to make it fair for everyone now. They could have let those enlisted go ahead and fight their wars, but count them as if they were part of the off season that didn't change rank or point totals for the season.
  • OctoberstackOctoberstack Member Posts: 872 ★★★★
    Lormif said:

    As harsh as I might sound, I want to make clear that I'm not just blaming the moderators here.

    I can imagine you not really knowing what to either, while the scale of this whole situation becomes both more apparent and bigger on your computer screens and some pther staff folks discussing how many 4* shards would be too much compensation for this lol.

    I'm just really worried. Does the team understand the full scale of this?

    I'm pretty sure they're very aware. If they had something more than 'We're working on it' to say, I'm pretty sure they would've said it by now. Everyone wants answers. Everyone. Myself included. The mods cannot give what they do not have though. They do not have control over the final calls either. They just relay information. The team that's responsible for such doesn't want to make any decision haphazardly (at least that's what it seems judging by the time spent here).

    Truthfully, if they acted too fast, and it didn't work out, players would be complaining they didn't think it through. They think it through, players complain that nothing is being done. It's a catch 22 here. Screwed if they do, screwed if they don't. Doesn't matter, that bug screwed us all. Some more than others for sure. So best we can do is acknowledge this, and be patient while a solution is found. Once the solution is given, and it's not enough.... at that juncture, let it be known. Until then, people are essentially beating a dead horse. They know we're upset. They know they have to fix this. They know.

    As stated by others, there's no simple fix. Stop AW? What about those that have been matched? Screw them because others are screwed? Way past that being an effective measure anyway so, scrapped. Reset to the point there was a problem? Same result as stopping it, screws those that have fought onwards. End the Season right prior to the problem? Maybe... but again, kind of bonks Alliances that fought onwards and used resources clean on the noggin if they moved up a tier. What about those that made player swaps right before the bug occurred and now those players can't participate in 5 wars? Extend the Season? Maybe for those who got un-enlisted, and at war 12 those that didn't are done. However, that creates a different mess in the form of some Alliances being forced to wait for their Season rewards, and definitely extends the Off Season for them.

    As you can see, each of the many 'solutions' thrown out there have blowback. There is no easy fix. Now, my original idea covers everyone and has the least amount of fallout. I'll even add one additional bonus this time. Ok, for those that got un-enlisted, take their Season standings at the war prior to the bug, give them that. This would require allocating every Alliance tag that had this happen. Also, include a compensation package of basic war rewards that gives 60/40 (60% win rewards, 40% Loss rewards, or 3 wins, and 2 losses for the remaining 5 from the start of the issue). I don't think it's right to assume anyone would've won out the Season, or lost out. No work (other than waiting) and you get all that for each war missed. Also need to scrap the 5 war minimum this Season as players who moved right before got bonked. For those that didn't get affected, and did get matched, let them duke it out. Where they land, is where they land. If all this is done, it would cover the majority of the AW problem and have the least amount of blowback. Yes, there will be additional Master, Platinum, Gold, Silver etc Season rewards awarded as a result. Frankly, that point is moot IMO.

    If they conjure something better, awesome! I'd love to see something more happen for everyone. There's also the factor of the matchmaking pool being compromised by the un-enlisted Alliances not being there. This also has an impact on the results of each war that has occurred since. On top of that, the original loop bug made it impossible to drop a Boss, or Bosses leading to massive point loss for some (my crew is in that one). Will that be adjusted? Probably not because it's hard to say that the bosses would've fell. Yet, through no fault of our own, we're missing points and the Standings shifted as a result.

    It's blatantly obvious that Kabam has their work cut out for them. They have to consider the blowback of each potential action and choose accordingly. Otherwise, the mess will grow instead of being resolved. I wish them the best and hope the majority will be content with the final decision made. The situation is unorthodox, and requires critical thinking. I'd prefer no action taken for a bit until a solid, and well planned one is found. I know waiting blows. It does. However, in this case, better to wait for something solid, than have them act and get something that doesn't cover all aspects. It's truly a horrible situation.
    I harshly disagree. Ending the season early to prevent further issues and still talk about compensation then would have made this a whole lot easier.

    And sure, most ideas on how to handle compensation in this thread are lackluster. That's why the easiest solution would simply be a highballed compensation package for every single player.

    I'm not trying to say they're not doing their job, but I think it is a reasonable concern, that definitely needs at least some kind of a statement, how exactly they're even planning to measure the extend of this.

    Considering, as you said and as I said multiple times, there's a multitude of players with no objective method of measurement available.

    Sure, just ending the season wouldn't have been ideal either. But you can't you legitimately cannot tell me that they didn't create more problems by not doing so, considering how they could have ended it before the attack phase started on saturday. No one would have actively lost anything in the first war many alliances got unenlisted for.

    They literally made this worse. Now they'll have even more things to consider, which will take even more time to solve.

    And we're the ones suffering from uncertainty.
    This assumes they knew it was still broken, which all evidence suggest they believed it was fixed, just stopping the war after it has started does not really solve anything. Letting the system work allows them to test the problem, and fixes.
    @UmbertoDelRio is talking about the situation from a RETROSPECTIVE perspective. Looking back at how things have panned out so far, he's expressing his opinion that it would have been a better move for Kabam to have ended the war season early to at least halt the problem while they considered compensation ideas.

    Sure, from their perspective AT THE TIME, they would have believed that the matchmaking system was fixed, and it makes sense that they let the season proceed. However, this isn't really the point that @UmbertoDelRio is raising. You really don't need to be so keen the jump the gun on every opportunity to present a contrarian argument.

    Regardless of you think, and what Kabam thought at the time, it's more than fair for players today to wonder aloud why the season STILL hasn't been cancelled or frozen, especially as it's quite clear now that the system is well and truly broken, and continuing to create more inter-alliance disparities that will become harder to quantify.
  • LormifLormif Member Posts: 7,369 ★★★★★
    Jester123 said:

    So here’s a knock on effect of kabams lack of action, my donations are due and I’ve not got the loyalty to pay my donation as this is the second war we’ve been kicked out off.
    I can use units but would kabam replace them? Easy answer NO
    The mess they made keeps getting worse.
    Lack of action, poor leadership from the big wigs.

    Donations should not be needed for 3 days, you have that until your next AQ.
  • LucaLuca Member Posts: 6


    We already lost 2 places due other alliances getting a bye, after this war ends we will lose 1,4mill points. Our season is ruined, not sure what should we do for the remaining wars. We need a fix on this.
  • Stagedear85Stagedear85 Member Posts: 774 ★★★
    Jester123 said:

    Due to on going issues with aw we have suspended the season, as no loyalty can be earned for aq due to aw being down we have suspended aq costs, we are working on a fix and how to deal with the aw season 13. Compensation is being discussed at this time and we will have answers for you as soon as the team have reached a decision.

    Now that would have sorted every aw problem, how easy is that.

    makes perfect sense my only issue is what happen to those that invested so much in season so far since we are 9 wars in. (units, Items and and time to plan out a defensive strategies) there was alot of time and effort and members being relocated due to individual performance this season to just suspend season like that.
  • TheEdge75TheEdge75 Member Posts: 3
    We weren’t able to attend 2 wars due to this issue and most of alliances have the same issue...so why not close this war season?
  • Vdh2008Vdh2008 Member Posts: 966 ★★★★

    Vdh2008 said:

    How would you even remotely try to fairly measure a compensation package for players that weren't able to join an alliance on friday to still qualify for season rewards?

    Yes, using the highest tier this season as a measurement sounds reasonable, but for an unforeseen amount of summoners, there is no "highest tier this season".

    What do you think how many players were looking for alliances to join on friday, which, whichever way you want to twist this, was still well inside the given deadline, just to get kicked out of the game until the enlistment period ran out?

    What do you think how many of those just thought "great, guess my season is screwed" and didn't go on joining any alliance, since they wouldn't be able to qualify for season rewards anymore, leaving you with no objective way to measure their potential losses?

    And out of those, how many still don't even have a clue what's going on? At least tell us you understand the situation we're all in.

    Again, take as much time as you need to actually solve this properly. But don't continue making us fear for the team only looking at the obvious losses.

    Give every single summoner in the game the MASTER 1 rewards for this season. Problem solved.
    I can't tell whether you're joking or not, but I would genuinely say that wouldn't be far fetched.

    Plus season rewards for everyone's tier on friday.
    Plus compensation for potential losses in aq, arena and solo content.

    I get that this sounds ridiculous, but considering the full scale of this whole stunt, that's what the team should realistically be talking about.
    I wasn't kidding/ joking. That "compensation" is about the ONLY thing I would accept at this point.
  • RogerRabsRogerRabs Member Posts: 548 ★★★★
    Vdh2008 said:

    Lormif said:

    Vdh2008 said:

    How would you even remotely try to fairly measure a compensation package for players that weren't able to join an alliance on friday to still qualify for season rewards?

    Yes, using the highest tier this season as a measurement sounds reasonable, but for an unforeseen amount of summoners, there is no "highest tier this season".

    What do you think how many players were looking for alliances to join on friday, which, whichever way you want to twist this, was still well inside the given deadline, just to get kicked out of the game until the enlistment period ran out?

    What do you think how many of those just thought "great, guess my season is screwed" and didn't go on joining any alliance, since they wouldn't be able to qualify for season rewards anymore, leaving you with no objective way to measure their potential losses?

    And out of those, how many still don't even have a clue what's going on? At least tell us you understand the situation we're all in.

    Again, take as much time as you need to actually solve this properly. But don't continue making us fear for the team only looking at the obvious losses.

    Give every single summoner in the game the MASTER 1 rewards for this season. Problem solved.
    They are not going to do that. I doubt they will give a newbie player well below uncollected a 6*

    You're right, they WON'T do it, but that doesn't mean they shouldn't. After 5+ years playing I have rarely seen proper compensation.

    If it makes a difference, they could "lock" the 6 star behind an uncollected title. Still give the shards, but don't let them access it until beating the Collector.

    No one should be holding their breath here though for "good" compensation. I'd bet real $ on it being sub par as always.
    Remember when their game caused people's phones to overheat for about a month? Let's just hope they don't botch this round of compensation as badly as they did that one.

    They'll never be able to fully measure how this effected everyone, so they should just make a quick decision and hopefully err on the side of caution (aka be a little generous).
  • IsItthoughIsItthough Member Posts: 254 ★★
    This issue is just one of many from this past weekend. There a number of bugs and still lingering issues affecting the contest at the moment. I have seen a lot of people mention just extend the season and the biggest knock I have on this is that all effected alliances aren't equal. Alliances across the levels have been affected so there wont be a fair way to match those effected. Some alliances only missed 1 war, some have missed 2 and Im sure we will see more in the next few days. So how do you find all those?

    This past weekend is going to require level based compensation and also needs broken up to 3 tiers.
    Tier 1: General overall game issues Compensation should include Units, potions, revives and energy refills.
    Tier 2: AQ problems and those that missed out on finishing AQ. Compensation should be double AQ rewards for this week and maybe a few potions/revives. Thats fair IMO AQ wasn't impacted to beyond repairable.
    Tier 3: Alliance War problems and unenlisted. This is by far the biggest issue and also the biggest compensation package. And I don't think this is a one-size fits all. They need to send one package for everyone, but those that lost a number of wars due to unelistment Needs to get another set on top of that.

    After listening to Kabam Miike and others the last few days, they are very aware of the impact this has had. And Im sure they working on fixes before even discussing compensation. That being said I think it's good to keep discussing what we feel is good compensation. Let's hope that Kabam lives up to it. Very rare that they do, but anything is possible.
  • ThecurlerThecurler Member Posts: 876 ★★★★
    I guess the reluctance to end the war season on their part is financial. Since they exponentially increased the difficulty of war a while back, I assume they’ve had a steady revenue stream from potion and boost usage etc.
    Likewise with compensation, it’s a digital item so costs them nothing to issue it. However they must take a view that it costs them sales revenue by “giving” stuff for free.
    No doubt a major factor in the conversations at Kabam about what to do with war season and compensation is how much it’s going to “cost” them.

    Previous history would suggest we should expect to be underwhelmed.

  • IsItthoughIsItthough Member Posts: 254 ★★
    Ending the war season now does nothing but hurt those that were not affected. These alliances have used items/units to keep their ratings and scores up. I don't think ending seasons now would benefit anyone. We would still be without 2 wars and in our current place. I think it's fair to let those finish out that were not affected. That is all based on Kabam providing compensation at the end of the season for where every affected alliances was placed at that current moment of the Snap.
  • LormifLormif Member Posts: 7,369 ★★★★★

    Ending the war season now does nothing but hurt those that were not affected. These alliances have used items/units to keep their ratings and scores up. I don't think ending seasons now would benefit anyone. We would still be without 2 wars and in our current place. I think it's fair to let those finish out that were not affected. That is all based on Kabam providing compensation at the end of the season for where every affected alliances was placed at that current moment of the Snap.

    Not doing so hurts those that were affected by it just as much. If they dont have a cutoff the harm just keeps growing.
  • AldacAldac Member Posts: 478 ★★★

    Ending the war season now does nothing but hurt those that were not affected. These alliances have used items/units to keep their ratings and scores up. I don't think ending seasons now would benefit anyone. We would still be without 2 wars and in our current place. I think it's fair to let those finish out that were not affected. That is all based on Kabam providing compensation at the end of the season for where every affected alliances was placed at that current moment of the Snap.

    I already made this argument further up the thread, but this completely disregards everyone who was affected. The alliances who’ve been able to play will have benefited at the expense of those who couldn’t, in terms of both ranks ups and skewed matchmaking. Some kind of reset to Friday’s rankings prior to the bugs (and returning items to those who’ve spent them in the past two wars) is the only way to keep things fair for everyone.

  • PlantesanPlantesan Member Posts: 335 ★★
    Considering we have a break before the next placement phase, might be a good time to put it on pause...as a suggestion to the team @Kabam Miike ?
  • OmegaManOmegaMan Member Posts: 383 ★★★
    Plantesan said:

    Considering we have a break before the next placement phase, might be a good time to put it on pause...as a suggestion to the team @Kabam Miike ?

    Should of already been put on pause and rolled everyone back to last Friday standings.

  • PlantesanPlantesan Member Posts: 335 ★★
    OmegaMan said:

    Plantesan said:

    Considering we have a break before the next placement phase, might be a good time to put it on pause...as a suggestion to the team @Kabam Miike ?

    Should of already been put on pause and rolled everyone back to last Friday standings.

    Agreed, but considering this is the end of a aw cycle week...it would ideal to stop it now and make the adjustments. Trust me I’m pissed at them as much as the next person on the matter
  • SCHNOOTSCHNOOT Member Posts: 49
    In typical Kabam fashion, they will let this ride for another week or longer, hope everyone has calmed down a bit and send everyone a "compensation package" consisting of duel credits, lv2 health pots and PHC for the inconvenience :p
  • Little_Crocodili29Little_Crocodili29 Member Posts: 318 ★★★
    I feel equally frustrate as you about this, @UmbertoDelRio . Friday as soon as the game really went down, someone made a post enquiring about the possible knock on effect on AW. Quite a few players voiced their concerns and asked for wars to be put on pause - many hours before that matchmaking went live.

    And while everyone was singing praises to kbm for their msgs (here in the forums) and carrying on in that chat thread - many of us were worried coz we could see a mile off that something could go very wrong - as it did.
  • WerewrymWerewrym Member Posts: 2,830 ★★★★★
    The way I see it, there are a number of different player types that might or might not have been affected.

    1: Players who were in alliances that got multiple war cancellations.

    2: Players switching alliances during these war cancellations in time for season rewards.

    3: Players not in an alliance trying to join one in time for season rewards during war cancellations.

    4: Players not in an alliance and not trying to join during war cancellations.

    5: Players who matched regardless of the war cancellations.

    It might be the case that the team would need to consider different compensation packages depending on which group players fall into. Players in categories 1, 2, and 5 could be compensated in the same fashion, whereas players in categories 3-4 would need “special treatment.”

    Players in 1, 2, and 5 should be compensated at least with the tier above where they were before cancellations. Category 2 would be a special case of whether to reward the new alliances rewards or the previous. I’d opt towards the newer alliances rewards if in fact the player joined before the cutoff for the season.

    Players in 3 and 4 would need something different as there’s really no great way to distinguish between the two. There’s not an easy solution, but these are at least the different categories of players that were affected from my perspective.
  • SiriusBreakSiriusBreak Member, Guardian Posts: 2,156 Guardian
    @UmbertoDelRio like I said, way past that point of stopping now so such a suggestion is moot. The should've, would've, and could'ves aren't going to help now. I agree it would've been prudent to put a halt to the Season at that juncture, however, too late now was my point. Hence alternative solutions are needed.

    To be clear, I never said they did or didn't make it worse. Truth be told, any action may've had it's own fires, so they chose to not act to gain more data. The situation got worse due to unknown factors, and to find them, need AW to keep rolling. As such, why talk about what could've been done when it's already past due? Also, again, how can they address how they're going to handle this when they themselves haven't figured it out yet? Asking for information that's unavailable is gonna go nowhere fast.

    Of course we all want answers. Of course this possibly could've been averted by a different course of action, but here we are. Need to work in the now. I do agree though, an in game notice would be a good course of action considering many are not forum members. Definitely would help in keeping everyone in the loop. As it stands, we just have to wait and see what the plan will be, and address any issues with it once we know what that plan is. Until then, everyone will just have to wait unfortunately. I don't like it anymore than you, or anyone else. Just accepting things as they are is all.
  • StellarStellar Member Posts: 1,086 ★★★★
    Seriously, we lost 36 ranks without having the possibility to fight 😡
  • arni2arni2 Member Posts: 362 ★★
    Now this is sad. We dropped from plat 1 17 to plat 2 18 because we our war was canceled. All the stress, items, boosts that we used were for nothing 😢
  • Demps928Demps928 Member Posts: 27
    Before



    After



    Seems fair right?
  • AldacAldac Member Posts: 478 ★★★
    We’ve dropped hundreds of places from Plat 4 to Gold 1.
  • LucaLuca Member Posts: 6

  • LucaLuca Member Posts: 6
    From p1 10. to p2 9.
  • Scmex21Scmex21 Member Posts: 85
    Guys we dropped an entire bracket and ranking p3 to p4. @Kabam Miike @Kabam Vydious


    Need some resolution over this topic.
  • Scmex21Scmex21 Member Posts: 85
    Any ideas over extending the P3 rewards to affected Alliances? Not many wars remaining
  • Run477Run477 Member Posts: 1,391 ★★★
    We have now dropped from plat 1 to plat 3 bc of back to back failing to match for war.

    I have sent in 2 tickets and kabam has not responded.

    We also missed out on another tier of aq rank rewards and one map completion rewards bc the game had a meltdown with 1 hour left in aq on day 1. That bg was fighting thanos and getting zero points for it. This will also knock us out of the rank rewards we were supposed to get.
This discussion has been closed.