Issues with Squirrel Store Reward Limits

Hi,

I’m having issues getting rewards from the Squirrel Store for the latest event because it says I need to complete Act 3 Chapter 4 to gain access. I have check and double checked and I have definitely completed AND 100% explored the main Story Quest Act 3 Chapter 4. I also completed and 100% explored the Story Quest for the event. Has anyone else had this issue? Does anyone know exactly what it’s referring to? Any comments or suggestions would greatly be appreciated! Thanks!
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